Fatal Error?

  • Resolved avividimage

    (@avividimage)


    5 years, 2 months ago

    Hi,

    I got an email from WordPress the other day that said a fatal error was on my site. The page it had issues with is a landing page. Any insight you can give me is great. Thanks for your help!

    (I have since disconnected Yoast, but would like to use it again if possible)

    This is what the error message said…

    “Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught a fatal error with one of your plugins, Yoast SEO.

    First, visit your website (https://bankruptcylouisville.net/) and check for any visible issues. Next, visit the page where the error was caught https://bankruptcylouisville.net/get-help/”

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support amboutwe

    (@amboutwe)

    Within the email, it usually includes the error that triggered the email to be sent. Please reply with the full error message.

    Thread Starter avividimage

    (@avividimage)

    Dang… I didn’t even see that all the way at the bottom. Sorry. Here’s the rest of the message.

    Error Details
    =============
    An error of type E_ERROR was caused in line 336 of the file /home/ltprep5/public_html/wp-content/plugins/wordpress-seo/wp-seo-main.php. Error message: Uncaught Error: Class ‘WPSEO_Courses_Overview’ not found in /home/ltprep5/public_html/wp-content/plugins/wordpress-seo/wp-seo-main.php:336
    Stack trace:
    #0 /home/ltprep5/public_html/wp-includes/class-wp-hook.php(286): wpseo_init(”)
    #1 /home/ltprep5/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
    #2 /home/ltprep5/public_html/wp-includes/plugin.php(465): WP_Hook->do_action(Array)
    #3 /home/ltprep5/public_html/wp-settings.php(394): do_action(‘plugins_loaded’)
    #4 /home/ltprep5/public_html/wp-config.php(89): require_once(‘/home/ltprep5/p…’)
    #5 /home/ltprep5/public_html/wp-load.php(37): require_once(‘/home/ltprep5/p…’)
    #6 /home/ltprep5/public_html/wp-admin/admin.php(34): require_once(‘/home/ltprep5/p…’)
    #7 /home/ltprep5/public_html/wp-admin/edit.php(10): require_once(‘/home/ltprep5/p…’)
    #8 {main}
    thrown

    Hi,

    We would like some more information.

    1. Can you confirm you are using the most recent Yoast SEO, v12.1? If you update, does the issue resolve?

    2. Are all your non-Yoast plugins and themes also updated?

    If all are updated, we’d ask that you please try to re-install the plugin using File Transfer Protocol as it appears a file may be missing or was not installed correctly. This guide explains more: https://kb.yoast.com/kb/how-can-i-update-my-free-plugin/#ftp.

    If you are not sure how to use FTP your host provider can help or may offer a different way to install the plugin in the file structure of your site.

    Thread Starter avividimage

    (@avividimage)

    Hi… ?? I had to disconnect Yoast since it was causing the fatal error. But, all plugins and Yoast were up to date prior to the error. I can reactivate Yoast, but would rather do it when I know you will be looking at the backend. I don’t want my site to crash when customers need it. Thanks.

    Hi,

    We are not sure if the issue will happen if you re-activate Yoast. Instead we ask that you please try to re-install it using File Transfer Protocol. This guide explains more: https://kb.yoast.com/kb/how-can-i-update-my-free-plugin/#ftp

    If you are not sure how to use FTP your host provider can help or may offer a different way to install the plugin in the file structure of your site.

    Does the issue resolve if your re-install Yoast?

    Plugin Support Jerlyn

    (@jerparx)

    Closed. No feedback from user.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Fatal Error?’ is closed to new replies.