Fatal Error

  • Resolved jilkj4

    (@jilkj4)


    4 years, 7 months ago

    Hi there!
    Jetpack disappeared from my site yesterday. When I tried to activate it I got this error message…
    Fatal Error
    Warning: require_once(/var/www/wp-content/plugins/jetpack/_inc/lib/class.media.php): failed to open stream: No such file or directory in /var/www/wp-content/plugins/jetpack/class.jetpack.php on line 42
    Wondering if anyone can help?!
    Thanks!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    It seems that your installation of Jetpack is incomplete.

    Could you try to delete the plugin and reinstall it from scratch?

    If you do not have access to the Plugins menu in your dashboard, could you try to log in to your site via FTP or CPanel, delete the existing Jetpack plugin folder, before to reinstall the plugin from your dashboard?

    You’ll find the Jetpack plugin folder here:

    
wp-content
   plugins
     jetpack - DELETE THIS FOLDER

    If you’re not sure how to do this, you can ask your hosting company for help. They should also have documentation explaining how to edit or remove files from your site using FTP or a File Manager in your admin panel.

    Let us know how it goes.

    Thread Starter jilkj4

    (@jilkj4)

    Hi Jeremy!
    Thanks for your suggestion!! I went ahead and deleted Jet Pack in the Plug-in editor. Then I searched for it and re-installed it. Easy fix! I’m grateful for your response!
    Thanks so much,
    Jill

Viewing 2 replies - 1 through 2 (of 2 total)
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