fatal error

  • Hello, any suggestions on how to solve this fatal error issue? I just got this email today:

    —————————–

    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, Add From Server.

    First, visit your website (https://www.mysite.org/students/) and check for any visible issues. Next, visit the page where the error was caught (https://www.mysite.org/students/students/wp-admin/admin-ajax.php) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    https://www.mysite.org/students/wp-login.php?action=enter_recovery_mode&rm_token=2W40BG

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.5.3
    Current theme: Customizr Child Home (version 1.0.0)
    Current plugin: Add From Server (version 3.4.4)
    PHP version 5.6.40

    Error Details
    =============
    An error of type E_ERROR was caused in line 38 of the file /home/mysite/public_html/students/wp-content/plugins/add-from-server/add-from-server.php. Error message: Call to undefined method dd32\WordPress\AddFromServer\Plugin::instance()

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Dion Hulse

    (@dd32)

    Meta Developer

    Hey @andrew55,

    I apologise for the delay in getting back to you here.

    PHP version 5.6.40

    That’s what’s causing part of the problem here, the plugin now requires PHP 7.0+ although is supposed to gracefully degrade and not cause this fatal error.

    I’ll release a new version, 3.4.5 shortly that fixes that fatal error for older WordPress/PHP sites.

    I’d recommend that you upgrade the version of PHP you’re using on your site (you can contact your web host, and often change it in your hosting control panel), as PHP 5.6 is end-of-life and won’t be supported by WordPress in the future.
    For more information on updating PHP, see this page: https://www.ads-software.com/support/update-php/

    Thread Starter andrew55

    (@andrew55)

    Thanks for the reply. I saw the update.

    One thing I want to mention: My site has/had php 7.3

    I’m note sure why it was saying I had PHP version 5.6.40

Viewing 2 replies - 1 through 2 (of 2 total)
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