Fatal error

  • Resolved David Ruekberg

    (@druekberg)


    2 years, 11 months ago

    Yesterday, 12/15, I received a message from Jetpack that my site was down. Then a message from WordPress that a fatal error had occurred:

    “In this case, WordPress caught an error with one of your plugins, WooCommerce PayPal Payments.”

    This is the third time my site has crashed. The previous times I had to rebuild it via FTP from a backup, because the dashboard was not accessible. Now WordPress has created a recovery mode, which allowed me to access the dashboard and disable WooCommerce PayPal Payments. Now I can access my site, but of course the store does not load any more, and trying to access it kicks the user back to the index page.

    I can send you the error details from the WordPress email, but I would rather not post them publicly.

    What is wrong with this plugin, and how can I fix it? More importantly, how can you write it so it stops destroying my WordPress site?

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @druekberg,

    Apologies for the trouble.
    When an error prevents you from accessing the site, then you can usually restore the access by temporarily renaming the folder from the plugin that threw the error.

    The shop appears to be working now, but I noticed that you have multiple PayPal payment methods enabled. We generally recommend only having one PayPal integration active at a time and disabling the old “PayPal Standard” integration as it is no longer supported.

    Though when PayPal Payments throws the error, it does not necessarily mean that PayPal Payments is also causing the error. Most of the time errors are caused by conflicting interactions with other plugins when certain actions are filtered or changed for example. But the error message should tell us more about the eventual cause of the error and ways to potentially prevent it from happening.
    We’d be happy to look closer into eventual logs or errors if you could send us a message from here: https://paypal.inpsyde.com/docs/request-support/
    Please include a link to this thread then. Thanks!

    Kind regards,
    Niklas

    Thread Starter David Ruekberg

    (@druekberg)

    Hi Niklas,

    Thanks for your help. Sorry about my slow reply. Yes, that fixed it. I disabled “”PayPal Standard” and things went back to normal. Looks like WooCommerce removed this as in option in a subsequent update.

    Thanks again.

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @druekberg,

    Thanks for the feedback. Different PayPal integrations could potentially conflict with each other when they access similar PayPal scripts, so it’s always good to only use one at a time.
    But should this issue or something unexpected in general occur with the new integration, then don’t hesitate to let us know as we’d be happy to look closer into eventual errors or log files.
    Thank you!

    Kind regards,
    Niklas

Viewing 3 replies - 1 through 3 (of 3 total)
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