• Resolved anupaber

    (@anupaber)


    Yesterday, I got a fatal error in google web stories Dashboard, pls suggest a solution.
    I have made a total of 10 web stories only, do I need to delete the plug-in and then reinstall it, pls suggest.

    Rgds
    Anup

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Luckyna San

    (@luckynasan)

    @anupaber Sorry to hear you are experiencing an issue. We’ll be happy to check on things for you but would like to gather a few more details.

    Do you experience the same issue when using a Chrome incognito window?

    Could you please check for any browser console errors when the fatal error displays?

    What were the actions you took leading up to the fatal error (e.g. did you add a page template, or use a sticker)?

    Lastly, could you provide your Site Health information? You can share privately if you prefer.

    Thread Starter anupaber

    (@anupaber)

    Thanks for your reply

    The error is showing in all browsers,

    A day before, I just added a category to all my 10 web stories, next day I?opened the dashboard and got the error message,

    My AMP plugin was also showing a WP Debug error but I rectified the error, and now working fine

    I am still getting errors in web stories,

    My website health status is good

    I am using Yoast SEO plugin, Please suggest?

    Rgds
    Anup

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @anupaber I have removed your review. Please do not use the review section for support or to attempt to force an outcome.

    If you need support then continue here. You were using that review to get support and that is not cool.

    Plugin Support Luckyna San

    (@luckynasan)

    @anupaber I am happy to help, but I do need to ask for a few details. When you see the fatal error, can you please check for any browser console errors? The console errors will give us some clues as to where the error could be coming from. You can share a screenshot of the error or copy/paste it here.

    Secondly, can you please submit your Site Health information using this private form? This will help us check for any obvious plugin conflicts as well as attempt to reproduce the issue on our end.

    Thank you for helping us gather this information.

    Plugin Support Luckyna San

    (@luckynasan)

    @anupaber We are going to mark your topic as resolved since we haven’t received a response. Please feel free to open a new support topic if you experience any other issues with the plugin. Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
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