Fatal error

Hi @e-marquers,

This may be in relation to this bug which is something that cropped up with WC 6.6 – there is a release of 6.6.1 that should resolve it, so please update if you have not.

If you are on 6.6.1, then if possible could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

This gives us an idea of what is on the site which might cause this.

Thanks!

Hey Mike,

Thanks!
We are already on 6.6.1.
Here’s a copy of the Sytem status (for privacy reasons i changed the url, if you need it let me know)

### WordPress Environment ###

WordPress address (URL): https://mysite.com
Site address (URL): https://mysite.com
WC Version: 6.6.1
REST API Version: ? 6.6.1
WC Blocks Version: ? 7.6.2
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: nl_NL
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.24
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.64.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.34-MariaDB-0+deb10u1-log
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.3.1
WC Database Prefix: wp_
Totale database grootte: 205.82MB
Database gegevens grootte: 194.86MB
Database index grootte: 10.96MB
wp_woocommerce_sessions: Data: 0.06MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 6.90MB + Index: 1.92MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 3.04MB + Index: 2.20MB + Engine MyISAM
wp_akeeba_common: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_ak_params: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_ak_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ak_stats: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ak_storage: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ak_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cleantalk_ac_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cleantalk_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cleantalk_sfw: Data: 0.18MB + Index: 0.33MB + Engine MyISAM
wp_cleantalk_sfw_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cleantalk_spamscan_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cleantalk_ua_bl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cmplz_cookiebanners: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cmplz_cookies: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wp_cmplz_services: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_e_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_e_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_e_notes_users_relations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_e_submissions: Data: 0.14MB + Index: 0.30MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
wp_jet_post_types: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jet_taxonomies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 6.05MB + Index: 0.09MB + Engine InnoDB
wp_postmeta: Data: 146.05MB + Index: 3.94MB + Engine InnoDB
wp_posts: Data: 22.16MB + Index: 0.25MB + Engine InnoDB
wp_rank_math_404_logs: Data: 2.23MB + Index: 0.38MB + Engine MyISAM
wp_rank_math_analytics_objects: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_rank_math_internal_links: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_rank_math_internal_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rank_math_redirections: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rank_math_redirections_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_download_directories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfblockediplog: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 3.30MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 1.02MB + Index: 0.22MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 0.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.38MB + Index: 0.16MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.16MB + Index: 0.11MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 244
custom_css: 1
elementor_library: 16
nav_menu_item: 32
oembed_cache: 7
page: 40
post: 76
product: 1
r3d: 1
revision: 597
seedprod: 1
shop_order: 17
shop_subscription: 17
talent-workshops: 1
trainingen-en-worksh: 6
workshops: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (26) ###

ManageWP - Worker: door GoDaddy – 4.9.14
Akeeba Backup for WordPress: door Akeeba Ltd – 7.6.9
Astra Pro: door Brainstorm Force – 3.6.11
BackWPup: door Inpsyde GmbH – 3.10.0
Classic Editor: door WordPress Contributors – 1.6.2
Antispam door CleanTalk: door СleanTalk  – 5.180.2
Code Snippets: door Code Snippets Pro – 3.1.1
Complianz | GDPR/CCPA Cookie Consent: door Really Simple Plugins – 6.2.4
Yoast Duplicate Post: door Enrico Battocchi & Team Yoast – 4.5
Elementor Pro: door Elementor.com – 3.7.2
Elementor: door Elementor.com – 3.6.6
Facebook for WooCommerce: door Facebook – 2.6.17
Insert Headers and Footers: door WPBeginner – 1.6.2
JetBlog For Elementor: door Crocoblock – 2.3.0
JetEngine: door Crocoblock – 3.0.0
Mollie-betalingen voor WooCommerce: door Mollie – 7.2.0
PixelYourSite: door PixelYourSite – 9.1.1
Real3D Flipbook Elementor Addon: door creativeinteractivemedia – 1.0.1
Real3D Flipbook: door creativeinteractivemedia – 3.34
Rank Math SEO: door Rank Math – 1.0.92.1
Tawk.to Live Chat: door Tawkto – 0.7.2
WooCommerce PDF Invoices & Packing Slips: door WP Overnight – 2.16.0
WooCommerce Subscriptions: door WooCommerce – 3.1.6
WooCommerce ThinkWise: door Zoccolo – 1.0.0
WooCommerce: door Automattic – 6.6.1
Wordfence Security: door Wordfence – 7.5.11

### Inactive Plugins (0) ###

### Must Use Plugins (3) ###

akeeba-backup-coreupdate.php: door  –
installatron_hide_status_test.php: door  –
ManageWP - Worker Loader: door GoDaddy –

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Winkelbasis: #4055 - /winkel/
Winkelwagen: #4056 - /winkelwagen/
Afrekenen: #4057 - /afrekenen/
Mijn account: #4058 - /mijn-account/
Algemene voorwaarden: #4081 - /algemene-voorwaarden/

### Theme ###

Name: Child-theme
Version: 1.0.0
Author URL: https://www.e-markers.nl
Child Theme: ?
Parent Theme Name: Astra
Parent Theme Version: 3.8.4 – 3.8.5 is beschikbaar
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Abonnementen ###

WCS_DEBUG: ? Nee
Subscriptions Mode: ? Live
Subscriptions Live URL: https://mysite.com
Subscription Statuses: wc-active: 16
wc-cancelled: 1

WooCommerce Account Connected: ? No
Report Cache Enabled: ? Ja
Cache Update Failures: ? 0 fout

### Winkel configureren ###

Country / State: Nederland

### Abonnementen per betaalmethode ###

Directe bankoverschrijving: wc-active: 1
Mollie - iDEAL: wc-active: 15
wc-cancelled: 1

### Ondersteuning betaalmethode ###

Directe bankoverschrijving: products
Mollie - iDEAL: products
refunds
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change
subscription_payment_method_change_admin
subscription_payment_method_change_customer

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-07-12 15:57:59 +02:00
Options: ?
Notes: 63
Onboarding: completed

### Action Scheduler ###

Complete: 18.503
Oldest: 2022-06-11 09:01:25 +0200
Newest: 2022-07-12 08:57:32 +0200

Pending: 20
Oldest: 2022-07-12 08:57:39 +0200
Newest: 2023-05-13 03:21:16 +0200

### Status report information ###

Generated at: 2022-07-12 08:58:14 +02:00

Hi @e-marquers ,

Thanks for sharing the System Status report.

WC Database Version: 6.3.1

I am able to see that the WooCommerce Database does not match the core version. Please could you update this by navigating to WooCommerce?>?Status?>?Tools?>?Update database. Below is more detail documentation on this:

https://woocommerce.com/document/how-to-update-woocommerce/#woocommerce-data-update-notice

Please ensure that you have a good?backup?of your?full site and database?in place before doing the updates, so that, should something go wrong, you are able to easily restore your site to a functioning state.

If updating the database makes no difference then I would recommend performing a conflict test to rule out any theme/plugin conflicts.

The best way to determine this is to:

– Temporarily switch your theme to Storefront
– Disable all plugins except for WooCommerce
– Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict.

You can find a more detailed explanation on how to do a conflict test here:

https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Please let me know how this goes!

Hi Roxanne,

Thanks for your suggestions. We updated the database and it makes no difference,
We troubleshooted the website by deactivating the plugins one by one and still get the same error. Als when we switch themes. We can rule out any theme/plugin conflict.

We’ve run out of options now. Any ideas on solving this error?

Thanks!

• This reply was modified 2 years, 3 months ago by Maggy.

Hello,

Sorry to hear about that.

Pending: 20
Can you navigate to WooCommerce > status > scheduled actions > pending then run the pending actions (if applicable)? Be sure to allow some time for them to run properly.

If the issue is still present after that, can you check if there is any other error found under WooCommerce > System Status > Logs?

Let us know if this makes a difference.

Hi Igor,

Thanks for your reply. We’ve run all the pending actions, but the issue still persists.

The Woocommerce Status keeps show this error: (for privacy reasons i changed the domainname, if you need it let me know)

2022-07-17T00:09:35+00:00 CRITICAL Uncaught TypeError: Argument 1 passed to Automattic\WooCommerce\Internal\DataStores\Orders\CustomOrdersTableController::get_settings() must be of the type array, null given, called in /domains/mysite.com/DEFAULT/wp-content/plugins/woocommerce/src/Internal/DataStores/Orders/CustomOrdersTableController.php on line 107 and defined in /domains/mysite.com/DEFAULT/wp-content/plugins/woocommerce/src/Internal/DataStores/Orders/CustomOrdersTableController.php:313
Stack trace:
#0 /domains/mysite.com/DEFAULT/wp-content/plugins/woocommerce/src/Internal/DataStores/Orders/CustomOrdersTableController.php(107): Automattic\WooCommerce\Internal\DataStores\Orders\CustomOrdersTableController->get_settings(NULL, '')
#1 /domains/mysite.com/DEFAULT/wp-includes/class-wp-hook.php(307): Automattic\WooCommerce\Internal\DataStores\Orders\CustomOrdersTableController->Automattic\WooCommerce\Internal\DataStores\Orders\{closure}(NULL, '')
#2 /domains/mysite.com/DEFAULT/wp-includes/plugin.php(191): WP_Hook->apply_filters( in /domains/mysite.com/DEFAULT/wp-content/plugins/woocommerce/src/Internal/DataStores/Orders/CustomOrdersTableController.php op de lijn 313

Hi @e-marquers,

Thanks for doing that.

It looks like you’ve shared the old fatal error again. I can see the date is 2022-07-17.

Can you please check if there are new recent fatal errors from August 2022 like that? If not, then this means the errors issue has been resolved.

Looking forward to hearing back from you!

• This reply was modified 2 years, 3 months ago by Sandip Mondal - a11n.