Fatal error

  • Resolved sparks199

    (@sparks199)


    2 years ago

    cannot log into dashboard after update and website no longer showing

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Elementor Team

    (@alekspr)

    Hi,

    Could you do the following:

    1. Make a complete backup of your website.
    2. Clear all cache if possible (browser cache, server cache, and other)
    3. Disable all plugins except Elementor, and switch your theme to a default one. Make sure that Elementor is updated, and proceed to re-enable the plugins one by one to see which one might be causing the issue.

    I’ve read that you are also unable to access your dashboard at all. In this case, please check your email for a recovery email sent by WordPress. If there is none, contact your hosting provider to disable all plugins in order for you to regain access to your dashboard.

    Alex

Viewing 1 replies (of 1 total)
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