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Resolved h4vi3r
(@h4vi3r)

1 year, 5 months ago

Hi site broke after updating

Fatal error: require(): Failed opening required ‘/var/www/html/site/public_html/wp-content/plugins/constant-contact-forms/includes/Ctct/CTCTOfficialSplClassLoader.php’ (include_path=’.:/usr/share/php’) in?/var/www/html/site/public_html/wp-content/plugins/constant-contact-forms/includes/Ctct/SplClassLoader.php?on line?128

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Author Constant Contact
(@constantcontact)

1 year, 5 months ago

Which version are you upgrading from and which version to? We haven’t managed to recreate this one thus far.
Thread Starter h4vi3r
(@h4vi3r)

1 year, 5 months ago
getting this error on both 2.0.1 and 2.0.2

testing on a staging environment here WordPress ? Error (wpstage.net)
- This reply was modified 1 year, 5 months ago by h4vi3r.
Plugin Author Constant Contact
(@constantcontact)

1 year, 5 months ago

Please edit to remove those credentials and never share credentials publicly, even if for just apache locks. Still ALWAYS best to communicate these types of details privately.

Plugin Author Constant Contact
(@constantcontact)

1 year, 5 months ago

By any chance would you know how to access your WordPress install’s server via SFTP or similar? I’m curious what is being listed in the folder of the copy you’re ending up running. I’m still not managing to recreate and the latest versions of our plugins don’t appear to have that CTCTOfficialSplClassLoader.php file and we can’t find references to it in other parts of the codebase.

We can provide an email address to send the zip file to if you’re able to download the copy from the server, so we can inspect that.

Thread Starter h4vi3r
(@h4vi3r)

1 year, 5 months ago

Of course please provide an email and I will send the info

Moderator Jan Dembowski
(@jdembowski)

Forum Moderator and Brute Squad

1 year, 5 months ago

If you are not the original person who created this topic and if you need support then per the forum guidelines please start your own topic.

https://www.ads-software.com/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too

You can do so here.

https://www.ads-software.com/support/plugin/constant-contact-forms/

I’ve archived the other replies of “me too” on this topic. Start your owm topic and please refrain from trying to take over someone else’s.

Plugin Author Constant Contact
(@constantcontact)

1 year, 5 months ago

Hey @h4vi3r

Can you email [email protected] and CC [email protected] as well? When you do, please provide https://www.ads-software.com/support/topic/fatal-error-4464/ in the response so that we know what support thread the email is related to.

Thanks.

Plugin Author Constant Contact
(@constantcontact)

1 year, 5 months ago

Hey @h4vi3r can you give this copy a try and see if the error persists?

https://www.dropbox.com/s/ns9v8y276jk4u3y/constant-contact-forms-203-beta.zip?dl=0

Still not managing to recreate thus far, but based on the errors and file paths, we’re hoping that this may still provide a solution.

Plugin Author Constant Contact
(@constantcontact)

1 year, 5 months ago

@h4vi3r Have you had a chance to try out the copy of the plugin from our last reply?