• Resolved priscillavdwel

    (@priscillavdwel)


    i cant run the newest update from elementor on my wordpress site.

    i tried and i had a fatal error. i deactivated all plugings. updated them. turned it on one by one and with elementor i have the error.

    wordpress: 6.3.2
    theme: Transmax 1.0.15
    elementor: 3.10.0?

    what to do?

    The page I need help with: [log in to see the link]

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  • Plugin Support Milos

    (@miloss84)

    It can be frustrating when you encounter errors after updating WordPress and its plugins, like Elementor. Here are some steps you can take to try and resolve this issue:

    1. Check for Elementor Compatibility: First, ensure that your version of Elementor is compatible with your version of WordPress. You mentioned you’re using Elementor 3.10.0. We releases updates to ensure compatibility with the latest versions of WordPress. Visit our website or WordPress plugin repository to check for compatibility information.
    2. Check Theme Compatibility: Sometimes, themes can also cause compatibility issues with page builders like Elementor. In your case, you’re using the Transmax theme. Ensure that your theme is updated to the latest version and is compatible with Elementor 3.10.0.
    3. Server Requirements: Verify that your web server meets the minimum requirements for Elementor and WordPress. This includes PHP version, memory limit, and other server settings. Elementor may require a minimum PHP version. Ensure that your hosting environment meets these requirements.
    4. Error Log: Check your server’s error logs to get more details about the fatal error. You can find these logs in your hosting control panel or by reaching out to your hosting provider’s support. The error message can provide clues about what’s causing the issue.
    5. Debug Mode: Enable WordPress debugging to get more information about the error. You can do this by editing your wp-config.php file. Add the following lines to enable debugging:phpCopy codedefine('WP_DEBUG', true); define('WP_DEBUG_LOG', true); define('WP_DEBUG_DISPLAY', false); This will log errors to a file, making it easier to diagnose the problem.
    6. Test on a Staging Site: If you have access to a staging environment, it’s a good idea to test updates there first. This way, you can identify and resolve any issues without affecting your live site.

    Remember to back up your website before making any significant changes, especially when rolling back versions or troubleshooting. This will help you to avoid data loss in case anything goes wrong during the troubleshooting process.

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