Fatal Error

  • Hello
    The plugin is not activated and gives a fatal error! By enabling debugging, the error is visible at this address.
    wp-content/plugins/royal-elementor-addons/admin/notices/plugin-update-notice.php on line 15

    wp-content/plugins/royal-elementor-addons/admin/notices/plugin-sale-notice.php?on line?28

    • This topic was modified 2 months, 2 weeks ago by Michael.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    Hi,
    First, thank you for choosing our theme and service.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from www.ads-software.com

    Kind regards,
    Givi

    Thread Starter Michael

    (@tahamohamad)

    I don’t have any content or plugins other than Elementor and your plugin! I just built the site and started installing your plugin.

    Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    Hello Michael,
    Thank you for your response.

    Please follow the same instructions provided in the previous response.
    Navigate to Tools > Site Health > Info and Tools > Export, and send us the requested information. Even though you have minimal content, this information will still be valuable for us to investigate the issue.

    We understand your frustration and we’ll work to resolve this as quickly as possible.

    Kind regards,
    Givi

Viewing 3 replies - 1 through 3 (of 3 total)
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