Fatal error after Elementor 3.26 Upgrade

  • Resolved SiteCare Team

    (@sitecare)


    2 months, 2 weeks ago

    We’re reaching out from SiteCare, where we manage numerous client websites running Elementor. Following the recent Elementor 3.26 update, we’ve encountered compatibility issues with your plugin due to the removal of the Schemes code base in favor of the Globals system. This situation is causing fatal errors for any sites that are upgraded to 3.2.6.

    Could you let us know when you anticipate releasing an update to ensure compatibility with Elementor 3.26? We’re eager to resolve these issues.

    For your reference, here’s a link to Elementor’s developer release notes highlighting the relevant changes: https://developers.elementor.com/elementor-3-26-developers-update/ (read the Scheme Deletion section)

    And here’s a related forum thread (there are many more): https://www.ads-software.com/support/topic/error-with-version-3-26-0/#post-18203368

    We appreciate your prompt attention and any information you can share on your update timeline. Thank you!

    • This topic was modified 2 months, 2 weeks ago by SiteCare Team.
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  • Plugin Support Zeba Afia Shama

    (@zebaafiashama)

    Hello @sitecare

    Thank you for reaching out to us regarding the compatibility issues you’re experiencing with Elementor 3.26. We understand the importance of ensuring a smooth update process for your websites and appreciate the details you’ve provided so far.

    We’d like to reassure you that Essential Addons for Elementor should be compatible with Elementor 3.26. However, to investigate the issue further and ensure a timely resolution, we kindly request the following additional information:

    1. Error Details: Please share the error code or a screenshot of the issue you’re encountering. This will help us better understand the nature of the problem.
    2. Plugin Version: Could you confirm the version of Essential Addons for Elementor you are currently using?
    3. Other Plugins: Kindly share the versions of all the plugins active on the affected sites.
    4. Site Health Information: To assist us in reproducing the issue on our end, please provide your Site Health Information:
      • Navigate to Dashboard > Tools > Site Health > Info
      • Click on Copy site info to clipboard (Here’s a screenshot ).
      • Paste the information into your reply.

    This information will be essential in diagnosing and resolving the issue promptly.

    Thank you for your cooperation, and we look forward to your response. Should you have any further concerns, please don’t hesitate to reach out.

    Best regards,

    Thread Starter SiteCare Team

    (@sitecare)

    Thank you for the quick reply. We found that the site was not running the most current version of your pro plugin. After updating all is well. Appreciate your help!

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