Fatal error after latest update

  • Resolved klwd

    (@klwd)


    1 year, 5 months ago

    Starting to also get this problem guys! Site kit update is crashing our websites… I am just renaming the plugin folder for now, as the quickest way to get the website back online.

    Please stop this update ASAP!!!!

    Error log:

    www.[url].org.uk [Wed Jun 07 12:50:18 2023] [error] [client 213.205.194.34:0] AH01071: Got error 'PHP message: PHP Warning:  require_once(/home/sites/10a/0/093ae49419/public_html/wp-content/plugins/google-site-kit/includes/Plugin.php): failed to open stream: No such file or directory in /home/sites/10a/0/093ae49419/public_html/wp-content/plugins/google-site-kit/includes/loader.php on line 43PHP message: PHP Fatal error:  require_once(): Failed opening required '/home/sites/10a/0/093ae49419/public_html/wp-content/plugins/google-site-kit/includes/Plugin.php' (include_path='.:/usr/share/pear') in /home/sites/10a/0/093ae49419/public_html/wp-content/plugins/google-site-kit/includes/loader.php on line 43'
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    Hello @klwd thank you for opening the support topic and sharing the fatal error you are receiving. Please can share the following information:

    1. Your Site Health information. You can use this form to share privately if preferred. Please also include your hosting provider here.
    2. Do you see any warnings or errors when checking your Site Health status (Tools > Site Health > Status), which differs from your Site Health information? Such errors may include REST endpoint references.
    3. Do you have the Analytics module connecting in Site Kit and do you have both a UA and GA4 property connected?

    Let me know if you have any questions on the above.

    Plugin Support James Osborne

    (@jamesosborne)

    @klwd I’m just following up with you to check whether the error remains? If so please share the information requested above and we can investigate further.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to?open a new support topic?if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 3 replies - 1 through 3 (of 3 total)
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