Fatal error after reactivating

Hi Rudi,

Thanks for getting in touch about this.

We have seen this error before, and it appears to have been fixed in version 4.6.0 of WP Activity Log. If you’re running an earlier version, please try updating and it should resolve the error.

Hi Ben,

I use the latest Version of WP Activity Log (Premium) 4.6.4.1.

Best regards,
Rudi

I can recreate the same error with the free version of WP Activity Log running version 4.5.3, but when running version 4.6.4 of WP Activity Log, the error is resolved.

Can you make sure you’re running version 2.4.3 of Independent Analytics? Otherwise, try switching to 4.6.4 of the free WP Activity Log plugin and please confirm that it is working on your site. Then try activating version 4.6.4 of the premium WAL plugin. Lastly, return to version 4.6.4.1. This will let us figure out if the error is only in the premium version or if was reintroduced in the latest update.

Hi Ben,
I was again in contact with Melapress support. They could repoduce the error. This is their answer:

The problem and fix should be handled somewhere in the PHP scoper scoper-autoload.php , more specifically below:

$installedVersionsPath = DIR.’/composer/InstalledVersions.php’;
if (file_exists($installedVersionsPath)) require_once $installedVersionsPath;

This is something we have no control over through our plugin, but if this is handled correctly, that fatal error should no longer happen.

Best regrads,
Rudi

Rudi,

This error isn’t present when using version 2.4.3 of Independent Analytics and version 4.6.4 of WP Activity Log (screenshot). This error is present when using an older version of WP Activity Log (4.5.3), so they must have made a change already that resolves the error in the free version.

First, make sure you’re using version 2.4.3 of Independent Analytics. Next, try switching to version 4.6.4 of WP Activity Log Premium. This will confirm whether the bug was reintroduced in version 4.6.4.1. Next, try activating version 4.6.4 of the free WP Activity Log plugin. This will confirm whether the error is in the premium version or if it is only in the latest version 4.6.4.1, which is not available for the free version.

Both of our plugins are already taking steps to avoid this type of error, but since it was present in their plugin and then fixed, I think the most important thing to do is to establish clearly which versions are working and which ones aren’t. That will give us more direction to work with as well.

Hi Ben,

I tried as You asked. Of course I used the latest version 2.4.3 of Independent Analytics.

With the free version 4.6.4 the all works, but with Premium version the error also exists with version 4.6.4.

Best regards,
Rudi

Okay thank you for trying those steps. We are reaching out to them now about testing with the premium version of their plugin.

Hi Ben,

Melapress support answered:

We got in touch directly with the developers on Independent Analytics, and we will surely look into this glitch together now.

Thank you for mediating this and for the feedback and rest assured things will get for the best soon!

Please keep me informed about the progress.

Many thanks!

Best regards,
Rudi

Hi Rudi,

Thanks for your patience with this. We were finally able to track down the root cause of the issue and we have a fix on the way. It will be resolved in the next update, which will be available in the next 48 hours.

Hi Ben,

Many thanks for this!

Best regards,
Rudi

You’re welcome! I’m glad we could get this resolved for you.