Fatal Error after updating to latest version

  • Resolved joand

    (@joand)


    7 years, 7 months ago

    I updated Awesome Support to the latest version (from 4.3.3) and a fatal error occurred that killed my site:

    [02-Aug-2017 18:52:50 UTC] PHP Fatal error: Call to undefined function wpas_register_addon() in /home/username/public_html/wp-content/plugins/awesome-support-private-credentials/awesome-support-private-credentials.php on line 235

    I deleted the awesome support and private credential plugins from my plugin folder in order to get the site back up, and am currently trying tot restore from backup so that I don’t lose all my Awesome support data.

    Did I miss something? Is there an update to the private credentials addon that is required?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author awesomesupport

    (@awesomesupport)

    Hello:

    There is no version of Awesome Support that is 4.3.3. The latest version is 4.0.5 and requires PHP 5.6.

    Since you have a license to an add-on you can open a support ticket on our website and we can help with the add-on issue. But the latest version of Private Credentials is 1.2.3.

    Thanks.

    Thread Starter joand

    (@joand)

    Sorry – 3.3.4 (I shouldn’t try to type things from memory!) Now that I have restored my site to its previous state, I can see there is an update to Private Credentials from 1.2.2 to 1.2.3 – that was not showing when I did the updates this morning for some that reason. Should that fix this problem? I did try to log in on your support site, but I can’t find any emails to tell me what my license key is.

    Plugin Author awesomesupport

    (@awesomesupport)

    Hi:

    It shouldn’t be an issue but it doesn’t hurt to do the upgrade for PC. But you definitely want to check to make sure your version of PHP is at least 5.6.

    For opening a ticket you can log in with your email that you purchased with – the list of licenses will be available in a drop-down box for you to choose from so you don’t have to remember them.

    Thanks.

    Thread Starter joand

    (@joand)

    That could be the issue. There was a problem recently that my hosting company “fixed” by replacing my .htaccess file – it seems that in doing so I was reverted to php 5.4. I have updated it again to 5.6

    Plugin Author awesomesupport

    (@awesomesupport)

    Great, thanks for letting us know!

    Just reach out if you need anything else!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Fatal Error after updating to latest version’ is closed to new replies.