Fatal error after upgrade

  • Hello all, WordPress novice here…I’m not even sure which version of WordPress I’m using..

    I’m about two months into this job and have access to the dashboard for our website. This week I hoped to work on updating the site. I did click on “upgrade to (i think) 4.4” yesterday but I didn’t think it worked. I then noticed a new free plug-in offering for a photo gallery called Foo Gallery. One of the updates I want to make it to add more photo galleries so I thought perfect, let’s download that. So i downloaded that plugin to my computer but then didn’t touch it.

    Today I went to go to my dashboard to start doing some edits and I get this fatal error:

    Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 48 bytes) in /nfs/c04/h04/mnt/61706/domains/almadelmar.org/html/almadelmar/wp-content/plugins/admin-menu-editor/includes/menu-item.php on line 249

    Without thinking I first deleted the plugin zip file on my computer completely. Now I think maybe that was stupid, I’m not sure. What I do know is I can’t access my dashboard and do not know where anything was saved or stored when our site was initially built. Any help would be greatly appreciated.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator t-p

    (@t-p)

    Your plugin “admin-menu-editor” seems to be the error.

    Try deleting the folder of this plugin using FTP , or your web-host’s cPanel or whatever file management application your host provides (no Dashboard access required).

    Thread Starter Becca Kurie

    (@becca-kurie)

    Thanks Tara, Can you give me more detailed steps on how to do this? I have very little information on the back-end of our website…

    Moderator t-p

    (@t-p)

    Using FTP , or your web-host’s cPanel or whatever file management application your host provides (no Dashboard access required):

    – Go to /wp-content/plugins/admin-menu-editor

    Either delete the folder of “admin-menu-editor” plugin
    or
    simply rename it like this: /wp-content/plugins/admin-menu-editorHOLD

    If still need help, contact your hosting provider’s tech team and ask them to delete that plugin for you.

    Thread Starter Becca Kurie

    (@becca-kurie)

    How do I know what file management application I have? I’m sorry I know I sound ridiculously stupid here, but I just don’t know. We use dropbox for file sharing in our organization but I doubt that has anything to do with this.

    Moderator t-p

    (@t-p)

    contact your hosting provider’s tech team and ask them

Viewing 5 replies - 1 through 5 (of 5 total)
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