fatal error after upgrading to wordpress 6.7

  • Resolved justingold

    (@justingoldstein)


    1 week, 1 day ago


    After upgrading to wordpress 6.7 today, although I updated other plugins as well including woocomerce.
    I found this the woocommerce logs.

    2024-11-13T19:35:36+00:00 CRITICAL Allowed memory size of 536870912 bytes exhausted (tried to allocate 237303872 bytes) CONTEXT: {“error”:{“type”:1,”file”:”[Redacted]/wp-includes/class-wpdb.php”,”line”:2316},”remote-logging”:true,”backtrace”:[{“file”:”/home/[Redacted]/wp-content/plugins/woocommerce/includes/class-woocommerce.php”,”line”:406,”function”:”critical”,”class”:”WC_Logger”,”type”:”->”},{“function”:”log_errors”,”class”:”WooCommerce”,”type”:”->”}]}

    System Status Report

    ### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.4.1
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ? 3.8.2
Log Directory Writable: ?
WP Version: 6.7
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.3.13
PHP Post Max Size: 64 MB
PHP Time Limit: 200
PHP Max Input Vars: 2000
cURL Version: 7.76.1
OpenSSL/3.0.7

SUHOSIN Installed: –
MySQL Version: 10.6.20-MariaDB
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

[REDACTED]

### Post Type Counts ###

aoc_popup: 1
attachment: 10547
elementor_library: 2
filter-field: 4
filter-set: 1
flamingo_contact: 37
flamingo_inbound: 3
giftcard: 4
nav_menu_item: 9
page: 19
porto_builder: 20
post: 1
product: 10492
product_variation: 8
revision: 1016
shop_coupon: 16
shop_order_placehold: 532
shop_order_refund: 2
wp_global_styles: 2
wp_navigation: 2
wp_template: 2
wpcf7_contact_form: 2
wpcode: 2
yith_wcan_preset: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?Error messages should not be shown to visitors.

### Active Plugins (23) ###

Contact Form 7: by Takayuki Miyoshi – 6.0
Joinchat: by Creame – 5.1.8
Elementor: by Elementor.com – 3.25.4
ELEX Hide WooCommerce Shipping Methods (BASIC): by ELEXtensions – 1.4.4
Essential Addons for Elementor: by WPDeveloper – 6.0.9
Filter Everything — WooCoomerce Product & WordPress Filter: by Andrii Stepasiuk – 1.8.8
Flamingo: by Takayuki Miyoshi – 2.5
FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.2.81
Order Export & Order Import for WooCommerce: by WebToffee – 2.5.8
Popup Anything - A Marketing Popup: by WP OnlineSupport
Essential Plugin – 2.8.4

Porto Theme - Functionality: by P-Themes – 3.2.10
Product Import Export for WooCommerce: by WebToffee – 2.4.8
PW WooCommerce Gift Cards Pro: by Pimwick
LLC – 3.13

Import Export WordPress Users and WooCommerce Customers: by WebToffee – 2.5.9
Pixel Manager for WooCommerce: by SweetCode – 1.45.0
Google Analytics for WooCommerce: by WooCommerce – 2.1.7
WooCommerce Payfast Gateway: by WooCommerce – 1.6.8
WooCommerce: by Automattic – 9.4.1
Wordfence Security: by Wordfence – 8.0.0
Yoast SEO: by Team Yoast – 23.8
WP-Cron Status Checker: by Webhead LLC – 1.2.5
WP Super Cache: by Automattic – 1.12.4
WriteText.ai: by 1902 Software – 1.40.4

### Inactive Plugins (0) ###


### Dropin Plugins () ###

advanced-cache.php: advanced-cache.php

### Settings ###

Legacy API Enabled: –
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator: 
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –

### Logging ###

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 244 MB

### WC Pages ###

Shop base: #7 - /shop/
Cart: #8 - /cart/ -  Contains the [woocommerce_cart] shortcode
Checkout: #9 - /checkout/ -  Contains the [woocommerce_checkout] shortcode
My account: #10 - /my-account/
Terms and conditions: #11 - /refund_returns/

### Theme ###

Name: Porto Child
Version: 1.1
Author URL: https://www.portotheme.com/
Child Theme: ?
Parent Theme Name: Porto
Parent Theme Version: 7.2.10
Parent Theme Author URL: https://www.portotheme.com/
WooCommerce Support: ?

### Templates ###

Overrides: porto/woocommerce/archive-product.php
porto/woocommerce/cart/cart-empty.php
porto/woocommerce/cart/cart-shipping.php
porto/woocommerce/cart/cart-totals.php
porto/woocommerce/cart/cart.php
porto/woocommerce/cart/cross-sells.php
porto/woocommerce/cart/mini-cart.php
porto/woocommerce/cart/proceed-to-checkout-button.php
porto/woocommerce/cart/shipping-calculator.php
porto/woocommerce/checkout/form-billing.php
porto/woocommerce/checkout/form-checkout.php
porto/woocommerce/checkout/form-coupon.php
porto/woocommerce/checkout/form-login.php
porto/woocommerce/checkout/form-pay.php
porto/woocommerce/checkout/form-shipping.php
porto/woocommerce/checkout/payment-method.php
porto/woocommerce/checkout/payment.php
porto/woocommerce/checkout/review-order.php
porto/woocommerce/checkout/thankyou.php
porto/woocommerce/content-product-cat.php
porto/woocommerce/content-product.php
porto/woocommerce/content-single-product.php
porto/woocommerce/content-widget-price-filter.php
porto/woocommerce/content-widget-product.php
porto/woocommerce/global/form-login.php
porto/woocommerce/global/quantity-input.php
porto/woocommerce/global/wrapper-start.php
porto/woocommerce/loop/add-to-cart.php
porto/woocommerce/loop/header.php
porto/woocommerce/loop/loop-end.php
porto/woocommerce/loop/loop-start.php
porto/woocommerce/loop/no-products-found.php
porto/woocommerce/loop/orderby.php
porto/woocommerce/loop/pagination.php
porto/woocommerce/loop/rating.php
porto/woocommerce/loop/sale-flash.php
porto/woocommerce/myaccount/dashboard.php
porto/woocommerce/myaccount/downloads.php
porto/woocommerce/myaccount/form-add-payment-method.php
porto/woocommerce/myaccount/form-edit-account.php
porto/woocommerce/myaccount/form-edit-address.php
porto/woocommerce/myaccount/form-login.php
porto/woocommerce/myaccount/form-lost-password.php
porto/woocommerce/myaccount/form-reset-password.php
porto/woocommerce/myaccount/lost-password-confirmation.php
porto/woocommerce/myaccount/my-account.php
porto/woocommerce/myaccount/my-address.php
porto/woocommerce/myaccount/my-downloads.php
porto/woocommerce/myaccount/my-orders.php
porto/woocommerce/myaccount/navigation.php
porto/woocommerce/myaccount/orders.php
porto/woocommerce/myaccount/payment-methods.php
porto/woocommerce/myaccount/view-order.php
porto/woocommerce/order/form-tracking.php
porto/woocommerce/order/order-details-customer.php
porto/woocommerce/order/order-details.php
porto/woocommerce/order/order-downloads.php
porto/woocommerce/order/tracking.php
porto/woocommerce/single-product/add-to-cart/simple.php
porto/woocommerce/single-product/add-to-cart/variable.php
porto/woocommerce/single-product/meta.php
porto/woocommerce/single-product/product-attributes.php
porto/woocommerce/single-product/product-image.php
porto/woocommerce/single-product/product-thumbnails.php
porto/woocommerce/single-product/rating.php
porto/woocommerce/single-product/related.php
porto/woocommerce/single-product/review-meta.php
porto/woocommerce/single-product/review-rating.php
porto/woocommerce/single-product/review.php
porto/woocommerce/single-product/sale-flash.php
porto/woocommerce/single-product/short-description.php
porto/woocommerce/single-product/tabs/tabs.php
porto/woocommerce/single-product/title.php
porto/woocommerce/single-product/up-sells.php
porto/woocommerce/single-product-reviews.php


### Pimwick Plugins ###

PW WooCommerce Gift Cards Pro: License key: PW-6724832387f16
Result: success
Cached: 2024-11-13


### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: product-data-views
experimental-blocks
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
blueprint
reactify-classic-payments-settings
use-wp-horizon

Daily Cron: ? Next scheduled: 2024-11-14 10:05:37 +00:00
Options: ?
Notes: 93
Onboarding: skipped

### Action Scheduler ###

Complete: 148
Oldest: 2024-10-13 22:50:13 +0000
Newest: 2024-11-13 20:58:38 +0000

Failed: 40
Oldest: 2024-02-26 18:09:56 +0000
Newest: 2024-05-05 04:00:18 +0000

Pending: 2
Oldest: 2024-11-14 00:30:21 +0000
Newest: 2024-11-14 05:20:13 +0000


### Status report information ###

Generated at: 2024-11-13 21:25:09 +00:00
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @justingoldstein,

    Thank you for reaching out.

    Looking at the shared error message, it suggests that your website is running out of the memory limit allocated for it. This can happen when a plugin, theme, or script consumes more memory than the limit set in your WordPress configuration.

    To fix this issue, please try to increase the PHP memory limit from 64 MB to a higher figure like 512 MB or even 2 GB. This should be sufficient for most websites. I recommend reaching out to your host for further assistance with this.

    Always take a backup of your site before making any changes.

    Let us know how this goes.

    Thread Starter justingold

    (@justingoldstein)

    As you can see my system report shows I have 512MB PHP memory. I have a copy of the site on the same server and it upgraded fine. So I don’t think its a memory issue, or at least something is leaking memory?

    Thread Starter justingold

    (@justingoldstein)

    I resolved this by restoring my db to a time before the WP 6.7 update.
    I then proceeded to update all themes and plugins and then finally WordPress 6.7. All is working fine now. I still don’t knwo what caused this though.

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Glad to hear it @justingoldstein – thanks for letting us know!

    If you have any further questions, I recommend creating a new thread.

    Jan Boen

    (@janboen)

    I have exactly the same problem ??

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @janboen,

    Sorry to hear you’re facing a similar issue.

    Did you already have a chance to try the mentioned steps by @justingoldstein? If you did and the issue persists, I suggest that you start a new thread with your case, so that we don’t mix several troubleshooting sessions in one thread. Even if the symptoms are the same, perhaps the underlying problem is different in your case.https://www.ads-software.com/support/plugin/woocommerce/#new-topic-0

Viewing 6 replies - 1 through 6 (of 6 total)
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