Fatal Error and can’t access site at all

Okay, so my host has walked me through disabling ALL plugins through the database. They have advised me to not activate Jetpack again. Looking at some details, I have the latest version of Jetpack and WordPress (4.7.4)

When will I be able to reactivate Jetpack?

Looking at the errors above, it looks like some files are missing from your installation of Jetpack. Could you try to delete the plugin and reinstall it from scratch?

Let me know how it goes!

I had the same issue. Couldn’t login access WordPress site. Nothing up. My host was of no help. This article helped me isolate to see which plug-in was the problem. https://premium.wpmudev.org/blog/ten-of-the-most-common-wordpress-problems-and-their-solutions/

And for me Jetpack was in fact the problem. I may try and clean install. But what if that doesn’t work?

I’ve deleted Jetpack from my site and reinstalled it. I’ve tried to connect it to my WordPress account but it won’t connect. I’ve also lost my Carousel feature in previously published articles, my Facebook feed widget off the right side of my page and my social media sharing buttons at the bottom of each post. Any suggestions?

But what if that doesn’t work?

If that doesn’t work, Could you add the following to your site’s wp-config.php file?

define( 'WP_DEBUG', true );

if ( WP_DEBUG ) {

        @error_reporting( E_ALL );
        @ini_set( 'log_errors', true );
        @ini_set( 'log_errors_max_len', '0' );

        define( 'WP_DEBUG_LOG', true );
        define( 'WP_DEBUG_DISPLAY', false );
        define( 'CONCATENATE_SCRIPTS', false );
        define( 'SAVEQUERIES', true );

}

Your wp-config.php file may already include a line that says “define(‘WP_DEBUG’, false);”. You can remove it, and replace it by the code above.

Once you’ve done so, try to reproduce the error, and then check the wp-content/debug.log file for errors. You can paste the results here. You can then replace define('WP_DEBUG', true); by define('WP_DEBUG', false); in the code above.

@smokinghotconfessions Can you please use Jetpack’s Debugger module to send us some more information about your site?

1. Go to the Jetpack page in your dashboard.
2. Click on the Debug link appearing at the bottom of the page.
3. Click the link that says “click here to contact Jetpack support.”
4. Fill in the description box and your name and email address.
5. Click the “Contact Support” button to send us the debug results privately. It’s best not to post this information on public forums, as it contains private details about your site.

Thanks!

Thanks, I’ve done that per your request.

However, now there is a new development. I got an alert saying that Jetpack needed an update. I tried to do so and now I’m back to where I started – my site is down and I’m getting the same Jetpack error. Please advise ASAP as my site is now completely down.

Thanks,

Ben

Okay, so next update…

I tried to fix this problem myself by using the same methods that my host provided me with before and it wouldn’t work.

I had to call them and spend a bunch of time on hold with them. They did a refresh or something, I’m not sure. Now it’s working again, but I’m not going to activate the Jetpack plugin again until you can tell me what’s going on. Which is a shame coz so many features of my website use Jetpack.

Why is this marked as resolved? I wrote here that Jetpack still isn’t working and I’ve been emailing back and forth with your people trying to get a solution and still don’t have one.

Since you contacted us via email, we’re now tracking the issue there with you; if you still experience issues, don’t hesitate to reply to my colleagues to let them know. They’ll help you until your problem is fixed. On my end I’m afraid I can’t do much more since I don’t have the kind of information my colleagues got when you sent us the detailed results.