fatal error and warning, can't login

  • Hi,

    I am getting a error issue on my site. It all started 2 days ago, my site (https://www.michelessalon.com) showed the home page but all other pages had the 404 message. When I logged in to my site it said I needed to update. I did that. Then it said none of my plugins would update and that there was a problem with my permissions. I tried to change the permissions using cyber duck, but it would not allow me to, so I contacted godaddy, they changed some things and said it should work. I changed the permissions and then I got this screen.

    Warning: require_once(/home/content/m/i/c/michelessalon/html/wp-content/plugins/contact-form-7/includes/functions.php) [function.require-once]: failed to open stream: No such file or directory in /home/content/m/i/c/michelessalon/html/wp-content/plugins/contact-form-7/settings.php on line 3

    Fatal error: require_once() [function.require]: Failed opening required ‘/home/content/m/i/c/michelessalon/html/wp-content/plugins/contact-form-7/includes/functions.php’ (include_path=’.:/usr/local/php5_3/lib/php’) in /home/content/m/i/c/michelessalon/html/wp-content/plugins/contact-form-7/settings.php on line 3

    I can no longer login to wordpress. I tried renaming my theme, reloading my theme, I have tried reverting back to default theme, none of them have worked.
    Any help would be awesome! I am freaking out that it may be broken.

    Many thanks!

Viewing 9 replies - 1 through 9 (of 9 total)

  • Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter Jade-Snow

    (@jade-snow)

    Hi Matthew,

    Thanks! I have disabled the plugins doing this:
    Or reset your plugins folder via FTP or the file manager provided in your host’s control panel. This method preserves plugin options but requires plugins be manually reactivated.

    Via FTP or your host’s file manager, navigate to the wp-contents folder (directory)
    Via FTP or your host’s file manager, rename the folder “plugins” to “plugins.hold”
    Login to your WordPress administration plugins page (/wp-admin/plugins.php) – this will disable any plugin that is “missing”.
    Via FTP or your host’s file manager, rename “plugins.hold” back to “plugins”

    I can’t figure out how to do them individually. I am able to log back in (Yay!) however, when I name the file back to just plugins, it goes back to the fatal error page. Also, all secondary pages are still getting the 404 error.

    Do you have a backup of your website before this error happened?

    Thread Starter Jade-Snow

    (@jade-snow)

    Hi Matthew,

    no, the most recent backup was from after the site crashed.

    Maybe try resetting your .htaccess.

    Thread Starter Jade-Snow

    (@jade-snow)

    great, how do I do that?

    Try https://www.webhostinghero.com/restore-damaged-htaccess-file-wordpress/

    Thread Starter Jade-Snow

    (@jade-snow)

    Amazing!!!! THANK YOU!!!!! That worked! Now do I change back the plugin folder to just plugins?

    sure

Viewing 9 replies - 1 through 9 (of 9 total)
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