Fatal Error – Base Plugin

  • Resolved Kay van Aarssen

    (@djkavaa)


    1 week, 4 days ago

    Also contacted support for Pro / Gold no reply yet.

    We get an error with the base plugin since this week.

    It started that we could not login to the backend. So we disabled the Maps plugin via WP-Cli

    So we could access the backend again, but upon activating the plugins again in the backend we get a fatal error.

    Using Latest versions;

    WordPress – Latest
    JupiterX Theme – Latest
    WP Go Maps (Pro and Gold) – Latest

    Error:

    2024/11/14 08:55:17 [error] 3557460#3557460: *24510 FastCGI sent in stderr: "PHP message: PHP Fatal error:  Uncaught Error: Class "WPGMZA\Factory" not found in /home/DOMAIN/webapps/DOMAIN/wp-content/plugins/wp-google-maps/includes/class.page.php:5
    Stack trace:
    #0 /home/DOMAIN/webapps/DOMAIN/wp-content/plugins/wp-google-maps/legacy-core.php(13): require_once()
    #1 /home/DOMAIN/webapps/DOMAIN/wp-content/plugins/wp-google-maps/includes/class.plugin.php(13): wpgmza_require_once()
    #2 /home/DOMAIN/webapps/DOMAIN/wp-content/plugins/wp-google-maps/legacy-core.php(13): require_once('...')
    #3 /home/DOMAIN/webapps/DOMAIN/wp-content/plugins/wp-google-maps/legacy-core.php(27): wpgmza_require_once()
    #4 /home/DOMAIN/webapps/DOMAIN/wp-content/plugins/wp-google-maps/wpGoogleMaps.php(674): require_once('...')
    #5 /home/DOMAIN/webapps/DOMAIN/wp-admin/includes/plugin.php(2387): include_once('...')
    #6 /home/DOMAIN/webapps/DOMAIN/wp-admin/includes/plugin.php(673): plugin_sandbox_scrape()
    #7 /home/DOMAIN/webapps/DOMAIN/wp-admin/plugins.php(60):" while reading response header from upstream, client: 172.70.47.71, server: www.DOMAIN.nl, request: "GET /wp-admin/plugins.php?_wpnonce=a6af17f1ec&action=activate&plugin=wp-google-maps/wpGoogleMaps.php HTTP/2.0", upstream: "fastcgi://unix:/var/run/DOMAIN.sock:", host: "www.DOMAIN.nl", referrer: "https://www.DOMAIN.nl/wp-admin/plugin-install.php?s=WP%2520Go%2520Maps&tab=search&type=term"
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author DylanAuty

    (@dylanauty)

    Hi @djkavaa,

    Dylan here from the development team, we’ve been speaking directly via email as well.

    Thank you for bringing this to our attention. We’ve located a bug in our auto-loader which seems to be effecting a subset of users, where a specific PHP module is not behaving as expected when enabled. We have fallbacks for this in place, but it seems in some cases they do not activate in time to prevent a failure.

    This doesn’t appear to be a widespread issue at the moment, but it is one that we will be dealing with as soon as possible, in a more permanent way. I did reply to your email as well, stating that I have implemented a workaround on your site for the moment.

    The full patch for this will also be included in our next basic update, to ensure this does not resurface again in the future.

    Thread Starter Kay van Aarssen

    (@djkavaa)

    Yes, thanks! Issue is resolved by the fix for now. Thanks for support. And please maybe improve on your website support section / getting the updates for Pro / Gold ??

    Plugin Author DylanAuty

    (@dylanauty)

    Thanks for confirming @djkavaa – We do have some improvements planned for our website, so keep an eye out for those! ??

Viewing 3 replies - 1 through 3 (of 3 total)
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