• Resolved Ralf_CT

    (@ralf_ct)


    Hello all,

    I receive the following error when trying to create an invoice/packing slip for a received order:

    Fatal error: Call to a member function get_header_logo_id() on null

    /usr/www/users/compudp/pibella.co.za/wp-content/themes/x-child/woocommerce/pdf/Pibella/invoice.php (8)

    #0 /usr/www/users/compudp/pibella.co.za/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/documents/abstract-wcpdf-order-document.php(1223): include()
    #1 /usr/www/users/compudp/pibella.co.za/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/documents/abstract-wcpdf-order-document.php(1081): WPO\WC\PDF_Invoices\Documents\Order_Document->render_template('/usr/www/users/...', Array)
    #2 /usr/www/users/compudp/pibella.co.za/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/documents/abstract-wcpdf-order-document.php(1036): WPO\WC\PDF_Invoices\Documents\Order_Document->get_html()
    #3 /usr/www/users/compudp/pibella.co.za/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/documents/abstract-wcpdf-order-document.php(1103): WPO\WC\PDF_Invoices\Documents\Order_Document->get_pdf()
    #4 /usr/www/users/compudp/pibella.co.za/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php(566): WPO\WC\PDF_Invoices\Documents\Order_Document->output_pdf('download')
    #5 /usr/www/users/compudp/pibella.co.za/wp-includes/class-wp-hook.php(324): WPO\WC\PDF_Invoices\Main->generate_document_ajax('')
    #6 /usr/www/users/compudp/pibella.co.za/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array)
    #7 /usr/www/users/compudp/pibella.co.za/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    #8 /usr/www/users/compudp/pibella.co.za/wp-admin/admin-ajax.php(192): do_action('wp_ajax_generat...')
    #9 {main}

    I have had to revert to a previous backup version of Woocommerce as updating to the latest version breaks the website, preventing me from accessing the back or front end.

    Any help would be highly appreciated.

    Many thanks.
    ________________________


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    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello Ralf_CT,

    Thank you for contacting Woo support.

    The error you are facing is related to your theme “X – Child Theme”.
    This could be due to an outdated template file in the theme.

    I suggest you update the theme to the latest version.
    If the issue persists after the update, contact your theme support so they can fix the code.

    Let me know if you have any questions. ??

    Best regards.

    Thread Starter Ralf_CT

    (@ralf_ct)

    Thanks Zubir, I updated the “X Theme” and switched from the “X – Child Theme” to the “X Theme”. The error has disappeared and the site layout hasn’t changed.

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @ralf_ct,

    I’m glad to hear that updating the “X Theme” and switching from the “X – Child Theme” to the “X Theme” has resolved your error and kept your site layout intact.

    Should you have any further issues, I recommend reaching out to your theme developer for further assistance.

    In the meantime, I’ll o ahead and mark this thread as solved.

    Thank you for your understanding.

Viewing 3 replies - 1 through 3 (of 3 total)
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