• Resolved Simplygloomy

    (@simplygloomy)


    Hi, when trying to access a customer’s page I get the following error:

    Fatal error: Cannot redeclare class ThemeIsle\GutenbergBlocks\Posts_Grid_Block in /home/atsanskrit/public_html/wp-content/plugins/themeisle-companion/vendor/codeinwp/gutenberg-blocks/src/blocks/posts/class-posts-grid-block.php on line 232

    Trying to remove the plugin to disable it to trouble shoot results in an error about not finding the folder.
    Nothing was changed recently apart from regular Theme/Wordpress/Plugin updates.

    I can’t even access the site via Admin right now.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hey there,

    This is very weird. To troubleshoot, you can log in to your FTP and rename the /wp-content/plugins/themeisle-companion folder.

    Can you let us know list the plugins activated in your website so we could try to figure out the root of this problem?

    Thread Starter Simplygloomy

    (@simplygloomy)

    Renaming the folder made me able to login and update the theme (I had hoped that was it)
    I have the following plugins installed:
    Child Theme Configurator
    Seed Pro Coming Soon
    Elementor
    jQuery Smooth Scroll
    Orbit Fox Companion (deactivated by renaming the folder – as soon as I re-activate the error re-occurs)
    WPFormsLite

    I had the same exact error and had to rename the folder as above in order to get into the site. Please advise.

    • This reply was modified 5 years, 9 months ago by singlelatte.

    Same problem here. Looking for an update on this issue please.

    Thanks.

    Thread Starter Simplygloomy

    (@simplygloomy)

    Still the same problem here – we were thinking about upgrading to Hestia pro but I’m guessing if even a simple issue like this does not even receive an answer I’ll be taking mine and my clients business elsewhere..

Viewing 5 replies - 1 through 5 (of 5 total)
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