Fatal error caused by plugin

Hi @ingeborgvkb

Could you please tell us what version of Ultimate Member you’re using? Does this issue occur with the latest version 2.1.11?

Regards,

i’m using Ultimate Member (version 2.1.11) PHP version 7.2.33

Hi @ingeborgvkb

Could you please try removing the space before the namespace um in /home/pcgu509385/domains/vkb-online.nl/public_html/wp-content/plugins/ultimate-member/includes/class-config.php?

please see screenshot in the link for you referance:
https://drive.google.com/file/d/10Qz_4OraNbzHFhrY75Xbe-T4r9PRkwFr/view

Let’s see if the fatal error goes away.

Regards,

THanks I found the location you are showing in the screenshot, but it looks a little bit different. You say to remove the space but it might look like i should add a space? Not sure what is correct. please advise, i’m a bit scared to change something when i don’t know what i’m doing ??

I hope this link works so you can see my screenshot.
https://drive.google.com/file/d/1Br_evWFGSwclyCjUNXLurSW4hn0sBRrq/view?usp=sharing

@champsupertramp
I have tried to remove the space but it doesnt seem to work? Not sure If I am doing it right. Please advise.

Hi @ingeborgvkb

It looks like your site has malware as the UM doesn’t generate those codes above the <?PHP in the file that I was talking about.

Please install Sucuri WP plugin to track those affected files maybe this is the reason why it throws the error.

Regards,

@champsupertramp thank you! you were right, i removed the code in the first line and the plugin now works fine. In the middle of checking other changes with Sucuri. Greatly appreciate all the help!

Hi @ingeborgvkb

Thannks for letting us know, I am closing this thread now.

Regards,

out