Fatal Error Message

  • Resolved Lori Schroeder

    (@lswebs)


    1 year, 1 month ago

    I received the following in an email regarding my website.

    WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, Jetpack.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 6.4.2
    Active theme: X (version 10.2.3)
    Current plugin: Jetpack (version 13.0)
    PHP version 7.4.33

    Error Details
    =============
    An error of type E_ERROR was caused in line 90 of the file /home/f29wwuga7rot/public_html/wp-content/plugins/jetpack/vendor/jetpack-autoloader/class-php-autoloader.php. Error message: Allowed memory size of 67108864 bytes exhausted (tried to allocate 65536 bytes)

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Erina (a11n)

    (@eri32s98)

    Hi @lswebs, is the fatal error still happening? If so, could you check the PHP settings to see what the values are for max_execution_time and memory_limit, and check with the hosting provider about increasing them if needed?

    Thread Starter Lori Schroeder

    (@lswebs)

    Thanks for getting back to me. The website host fixed it. Here is what they said: It looks like ModSec was getting in the way, we did have to disable it but everything for editing should work now.

    Plugin Support Erina (a11n)

    (@eri32s98)

    Thanks for sharing the resolution. It sounds like ModSec was blocking Jetpack. If you happen to turn on ModSec again, you can ask the webhost to allowlist the Jetpack IP addresses listed at https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/.

    As the site is now fixed. I’ll set the thread to resolved.

Viewing 3 replies - 1 through 3 (of 3 total)
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