Fatal Error – multisite multi-network creation

I am getting a similar error on a multisite network.

Eek! We're missing the information we need to load the version of Font Awesome you have selected. Go to your Font Awesome plugin settings page, re-select a version, and save. If that doesn't work, try deactivating and then re-activating the plugin. If that doesn't work either, you might need to delete and re-install the plug-in.

I tried deleting and reinstalling the plugin, but it didn’t work.

• This reply was modified 2 years, 1 month ago by marbaque.

Same here… What can we do ?

• This reply was modified 2 years, 1 month ago by 3cltc.

I had same issue on multisite when updating to latest version but followed https://www.ads-software.com/support/topic/wordpress-multisite-troubleshooting/

However, I get an error when using a Pro with a Kit, but seems fine with CDN Pro.

Kit error in Console: GET https://kit.fontawesome.com/3b11d24e60.js net::ERR_ABORTED 403

Any ideas Mike?

There is a new thread explaining what to do
https://www.ads-software.com/support/topic/wordpress-multisite-troubleshooting/

Sounds like there may be multiple different issues being described here. I’ll focus on the concern raised in the original post. If you’ve added additional concerns and my response doesn’t seem relevant to your situation, please open a separate issue to track that concern.

@rapidasia could you expand on what you said here:
“When creating a new network…”

What specific actions did you take when creating a new network?

What was the state of your WordPress installation prior to taking those actions? In particular:

– Did you already have a version of the Font Awesome plugin installed prior to these steps? Had it ever been activated? If so, which version of the plugin?

– Had WordPress already been running in multi-site mode prior to taking these steps?

(Side notes: I see that @marbaque found a resolution by following the guidance on the linked support topic. @3cltc if your issue seemed to be the same as what @marbaque saw, then I imagine you’ll find a resolution to your concern the same way. @stv11c your 403 error appears to be unrelated to the WordPress plugin–looks more likely to do with that kit’s domain allowances set in your fontawesome.com account.)

thanks for your reply(ies)

1) Create a new network: It’s a basic feature of WP Multi-Network, done through admin dashboard. Screenshots seen here: https://www.ads-software.com/plugins/wp-multi-network/

WP Multi-Network has more complicated paths to files and this might be what throws the error – it creates the network but with errors. One indicator is that a ‘user’ is not assigned, but there are probably other errors too.

2) Font Awesome: installed and activated. With FA activated on the ‘primary’ site, creating a Network fails; with it inactivated creating the Network works fine.

3) Multisite mode: please keep in mind that this is Multi-Network, not just Multisite. It generates multiple mutlisites using shared resources and DB. When creating a multi-‘network’ a ‘site’ is also created. MySite was originally created as a multisite… then switched to multi-network using plugin. There are some options in wp-config.php – the WP repository plugin page has some details, as does the github page. https://github.com/stuttter/wp-multi-network

Thanks for your attention.

I leave the only way it has worked for me in two Multisite installations in case it is useful to anyone:
– Uninstall the Font Awesome plugin
– Install the Font Awesome Cleanup plugin and activate it on all sites https://github.com/FortAwesome/wordpress-fontawesome/releases/tag/4.3.0
– Install again the Font Awesome plugin. It will fail…
– Launch the cleanup on all sites.
– Activate the Font Awesome plugin for all sites. It works!

@rapidasia I’ve reproduced the problem and identified a fix. I’m working on getting a pre-release available for you to test, if you would.

Here’s the GitHub issue with more details.

To others who’ve posted here, citing the same error message:

The original reported issue is very specific to using multiple networks, not just multiple sites on a single network. However, the same fatal error message could show up for more than one reason. If you’re seeing this error message, but you’re not using multiple networks, then the cause of your problem, and its solution are likely what’s described over here in this
WordPress Multisite Troubleshooting topic.

Thank you for looking into this and coming up with a preliminary idea on how to deal with it.

I’d be happy to test – it’s a fairly quick process.

Regards,

@rapidasia I’ve posted a pre-release zip here in the GitHub repo.

It’s font-awesome.zip under Assets.

Let me know how it goes?