Fatal error on order admin with free products

Hi,

Apologies for any inconvenience caused and for the delayed response. Would you mind sharing a screenshot of the backend rule and the error you’re experiencing? This will greatly assist in providing a more accurate solution.

Thank you

Thank you Sreejith, here’s the error on an order admin screen (should show at least 20 line items) and the rule…

Hi,

Thank you for providing the details. We have investigated this issue in our local environment, but we are unable to reproduce it. Please refer to the screenshot below for your reference.

To offer you more personalized assistance on this query, we kindly request you create a ticket. You can easily do this by visiting our Acowebs website. Alternatively, we’re also available for real-time support through our chat service on the same website.
Could you please consider one of the aforementioned options?

Thank you, I’m happy to create a ticket/chat message on your website but thought I’d mention that you haven’t recreated the environment where the error occurs in your local testing.

You would need to add 20 separate qualifying items to the basket. Or (presumably) reduce to qualifying amount to say, 5 and add different 5 items to the basket.

We have reviewed the 20 qualifying products you mentioned, but we are unable to replicate the issue. We need additional details about the problem you are encountering. The process of creating a ticket for Acoweb support and obtaining comprehensive assistance is straightforward. We are more than willing to help you.

As we haven’t heard back from you further, we assume that this issue has been resolved at your end and considering this ticket closed. Please don’t hesitate to get back to us if you require any further assistance or clarifications from our end in the future. Thanks!