Fatal Error on Update today 5/2/23

  • Resolved souprmom

    (@souprmom)


    1 year, 6 months ago

    Tried to update today and your plugin caused fatal error. I disabled plugin, tried to delete plugin. Failed to delete. ?? Here is error:

    An error of type?E_COMPILE_ERROR?was caused in line?4?of the file?/home/mydomain/public_html/wp-content/plugins/google-analytics-dashboard-for-wp/includes/admin/notifications/notification-events.php. Error message:?require_once(): Failed opening required '/home/mydomain/public_html/wp-content/plugins/google-analytics-dashboard-for-wp//includes/admin/notifications/notification-install-user-feedback.php' (include_path='.:/usr/share/php')

Viewing 6 replies - 1 through 6 (of 6 total)

  • Same, had to disable plugin on my site. Hope this gets resolved quickly so other sites do not go down.

    [Tue May 02 10:30:09.208076 2023] [fcgid:warn] mod_fcgid: stderr: PHP Warning: require_once(/wp-content/plugins/google-analytics-dashboard-for-wp/includes/admin/site-notes/Controller.php): Failed to open stream: No such file or directory in /wp-content/plugins/google-analytics-dashboard-for-wp/gadwp.php on line 558
    [Tue May 02 10:30:09.208145 2023] [fcgid:warn] mod_fcgid: stderr: PHP Fatal error: Uncaught Error: Failed opening required ‘/wp-content/plugins/google-analytics-dashboard-for-wp/includes/admin/site-notes/Controller.php’ (include_path=’.:’) in /wp-content/plugins/google-analytics-dashboard-for-wp/gadwp.php:558

    Plugin Support Michelle D.

    (@devmich)

    Hi @souprmom and @cshaw007,

    Thanks for reaching out. I’m so sorry for the trouble here!

    Our team is currently looking into this. As soon as I have another update to share, I’ll post another reply.

    Thank you!

    Plugin Support Michelle D.

    (@devmich)

    Hi?@souprmom and @cshaw007,

    Thanks for waiting. Our team released version 7.15.1 which contains the fix for the reported errors.

    Please use version 7.15.1 and feel free to reach out to us if you have further questions.

    Thank you!

    Unable to uninstall, delete or update. Please advise.

    Thank you for the prompt turnaround. I had deactivated the corrupt version via sftp by renaming the folder, downloaded the older version to install (from the dev page on www.ads-software.com), and waited for the fixed version. I appreciate it @devmich

    Plugin Support Michelle D.

    (@devmich)

    Hi @souprmom and @cshaw007,

    I’m happy we could resolve the issue ?? Since a patch has been released, I’ll go ahead and mark this post as resolved, but if you’d like more help with using ExactMetrics Lite, please feel free to reach out again.

    And @emiliejhance, I’m sorry for the trouble here. Our team is happy to continue assisting you in the thread you’ve opened here: https://www.ads-software.com/support/topic/update-caused-fatal-error-unable-to-login-to-recover/

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
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