Fatal error – Switching from imagify

Hello @tatof

This error is very strange and we are not sure what’s causing it (hasn’t been reported until now). It appears that not all our plugin files are properly loaded. Here are a few things you could try:

• if you are using Git or any other version control system, please ensure there aren’t files from our plugin which are ignored or excluded
• completely uninstall our plugin, then reinstall it from scratch, ensuring all files are present
• if none of the above works, can you try to set the DB option called wp-short-pixel-redirected-settings to the value 2 and let us know if it fixes the issue? (let us know if you need details about how to do that!)

Thanks, I look forward to getting your confirmation about this!

Hey @petredobrescu,

I removed shortpixel completely from de server and reuploaded all files. Version 5.5.5
The wp-short-pixel-redirected-settings is all ready set to 2 so don’t think thats a fix.

Do you have any other idea’s? This is the last client I want do move shortpixel ?? then im done

Update:

1. I disabled all plugins, only ACF and shortpixel. Same error
2. I removed all “short pixel” related items from database options table
3. Removed all plugin files & redirect setting to 2

When i remove all database options and then activate the plugin i can go to the settings. But as soon as i save the “advanced settings” tab the plugin crashes again. (edit: that worked once.. tried it again, no luck)

• This reply was modified 7 months ago by tatof.
• This reply was modified 7 months ago by tatof.
• This reply was modified 7 months ago by tatof.

Hello @tatof

The error is still very mysterious, but we have added an additional check that should prevent it from fatally crashing. Can you please install the version below (on top of version 5.5.5), and tell me if it fixes the issue?

https://shortpixel.com/downloads/shortpixel-image-optimiser-5.5.6-DEV01.zip

Thanks, I look forward to getting your confirmation!

Hello,

This problem happens now to all my clients/websites with shortpixel. (90 sites) The 5.5.6 Dev version doesn’t through a fatal error but it can’t bulk optimize. It doesn’t calculate. Also the media preview still shows 1 image and on some sites it still gives a “critical error” wordpress message.

Could it be I don’t have my content in /wp-content/ but moved it to /site/ ? This should work with any plugin. ->

/** Absolute path to the WordPress directory. */
if ( ! defined( 'ABSPATH' ) ) {
    define( 'ABSPATH', dirname( __FILE__ ) . '/' );
}

define( 'WP_CONTENT_DIR', dirname(__FILE__) . '/site' );

if(in_array($_SERVER['REMOTE_ADDR'], $whitelist)) {
    define( 'WP_CONTENT_URL', 'https://'.$_SERVER['HTTP_HOST'].'/site' );
}else{
    define( 'WP_CONTENT_URL', 'https://'.$_SERVER['HTTP_HOST'].'/site' );
}

Thank you, tatof. We just saw your email, so we’ll continue there.

Best,

thanks! ??

This problem is Fixed in version 5.6.0 update

And just to add some details, the errors were generated by what we call “Silent Mode” where the plugin doesn’t display any notifications at all. When that mode was enabled by its constant, some checks were missing and we added them in version 5.6.0.

Thanks @tatof for reporting and helping us in getting it resolved!