Fatal error: Uncaught Error: Call to undefined function oceanwp_post_id

  • baredines

    (@baredines)


    3 years ago

    Hello,

    When I try to go to my website I get the error message below.
    I have tried to update the plugin and deactivate and then activate it again without it working… I hope somebody here can help!

    Fatal error: Uncaught Error: Call to undefined function oceanwp_post_id() in /var/www/agenturium.com/public_html/wp-content/plugins/ocean-extra/includes/metabox/metabox.php:1910 Stack trace: #0 /var/www/agenturium.com/public_html/wp-includes/class-wp-hook.php(309): OceanWP_Post_Metabox->body_class(Array) #1 /var/www/agenturium.com/public_html/wp-includes/plugin.php(189): WP_Hook->apply_filters(Array, Array) #2 /var/www/agenturium.com/public_html/wp-includes/post-template.php(836): apply_filters(‘body_class’, Array, Array) #3 /var/www/agenturium.com/public_html/wp-includes/post-template.php(595): get_body_class(Array) #4 /var/www/agenturium.com/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/views/theme-support-header.php(29): body_class() #5 /var/www/agenturium.com/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/theme-support.php(72): require(‘/var/www/agentu…’) #6 /var/www/agenturium.com/public_html/wp-includes/class-wp-hook.php(309): ElementorPro\Modules\ThemeBuilder\Class in /var/www/agenturium.com/public_html/wp-content/plugins/ocean-extra/includes/metabox/metabox.php on line 1910

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Shahin

    (@skalanter)

    Hello @baredines,

    I fully examined the issue you have raised on this topic and could not see it on my end.

    We need to know the steps to replicate.
    Would you please provide us with some screenshots or short video + live URL, and images of the errors you faced step by step?

    If you cannot access wp-admin, there are other ways to deactivate plugins: https://www.ads-software.com/support/article/faq-troubleshooting/.

    Summary: you can using FTP and rename the current theme from root of the website / wp-content / theme / {{current theme name}} and deactivating any plugins with rename plugin folder(e.g, add -t) from root of the website / wp-content / plugins {{Plugin Name}}

    To see the error on WordPress, you can check the super administrator email; Or turn on the WordPress debugger mode. To enable it, please follow the steps explained in this link: https://www.ads-software.com/support/article/debugging-in-wordpress/.

    After fixing the error, please tell us a little about the versions of plugins you use. To do this, please go to WP Dashboard > Tools > Site Health > Info Tab and click on the button Copy site info to clipboard. You can send the information as code here or upload them to https://pastebin.com/ and get an exclusive link.

    Note: you can ask your host provider to return the backup.

    Best Regards

    • This reply was modified 3 years ago by Shahin.
Viewing 1 replies (of 1 total)
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