• Resolved csegarracocco

    (@csegarracocco)


    Hi, i try update user but present fatal error.
    Please look say soport my server

    You’re getting this error.

    [18-Nov-2022 15:04:42 UTC] PHP Fatal error: Uncaught Error: Call to a member function date() on null in /home/educol6/domains/educologyhub.com/public_html/wp-content/plugins/woocommerce/src/Admin/API/Reports/Customers/DataStore.php:738

    Why?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Amir A. (woo-hc)

    (@amiralifarooq)

    Hi @csegarracocco

    Thanks for reaching out!

    I understand that you are receiving the error message above after updating the user.

    I’d like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    Thread Starter csegarracocco

    (@csegarracocco)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.educologyhub.com
    Site address (URL): https://www.educologyhub.com
    WC Version: 7.1.0
    REST API Version: ? 7.1.0
    WC Blocks Version: ? 8.7.5
    Action Scheduler Version: ? 3.5.3
    Log Directory Writable: ?
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: –
    Language: es_ES
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.32
    PHP Post Max Size: 512 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 6200
    cURL Version: 7.85.0
    OpenSSL/1.1.1k-fips
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.31
    Max Upload Size: 512 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 7.1.0
    WC Database Prefix: wp_
    Tama?o total de la base de datos: 1644.88MB
    Tama?o de los datos de la base de datos: 1201.19MB
    Tama?o del índice de la base de datos: 443.69MB
    wp_woocommerce_sessions: Datos: 1.02MB + índice: 0.02MB + Motor InnoDB
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    wp_h5p_contents_tags: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_h5p_contents_user_data: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_h5p_counters: Datos: 0.05MB + índice: 0.00MB + Motor InnoDB
    wp_h5p_events: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_h5p_libraries: Datos: 1.52MB + índice: 0.03MB + Motor InnoDB
    wp_h5p_libraries_cachedassets: Datos: 0.05MB + índice: 0.00MB + Motor InnoDB
    wp_h5p_libraries_hub_cache: Datos: 0.11MB + índice: 0.02MB + Motor InnoDB
    wp_h5p_libraries_languages: Datos: 10.52MB + índice: 0.00MB + Motor InnoDB
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    wp_h5p_results: Datos: 1.52MB + índice: 0.33MB + Motor InnoDB
    wp_h5p_tags: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_h5p_tmpfiles: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_icl_content_status: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_icl_core_status: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
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    wp_icl_strings: Datos: 9.52MB + índice: 8.06MB + Motor InnoDB
    wp_icl_translate: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_icl_translate_job: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_icl_translation_batches: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
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    wp_icl_translations: Datos: 0.14MB + índice: 0.33MB + Motor InnoDB
    wp_ld_notifications_delayed_emails: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_ld_time_entries: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
    wp_learndash_user_activity: Datos: 24.55MB + índice: 55.13MB + Motor InnoDB
    wp_learndash_user_activity_meta: Datos: 107.64MB + índice: 92.17MB + Motor InnoDB
    wp_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_mo_openid_linked_user: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
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    wp_nx_entries: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_nx_posts: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
    wp_nx_stats: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_options: Datos: 30.45MB + índice: 0.33MB + Motor InnoDB
    wp_postmeta: Datos: 87.55MB + índice: 7.03MB + Motor InnoDB
    wp_posts: Datos: 16.52MB + índice: 1.28MB + Motor InnoDB
    wp_rank_math_404_logs: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
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    wp_wt_iew_cron: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wt_iew_ftp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wt_iew_mapping_template: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_yoast_indexable: Datos: 4.52MB + índice: 1.39MB + Motor InnoDB
    wp_yoast_indexable_hierarchy: Datos: 0.22MB + índice: 0.30MB + Motor InnoDB
    wp_yoast_migrations: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_yoast_primary_term: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_yoast_seo_links: Datos: 0.25MB + índice: 0.14MB + Motor InnoDB
    wp_yoast_seo_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    
    ### Post Type Counts ###
    
    attachment: 2695
    bp-email: 15
    cartflows_flow: 1
    cartflows_step: 2
    custom_css: 2
    customize_changeset: 54
    da_image: 1
    e-landing-page: 21
    elementor_library: 37
    elementor-popup: 1
    erforms: 1
    forum: 2
    GOTMLS_quarantine: 2
    groups: 38
    ld-notification: 129
    nav_menu_item: 45
    notification: 3
    oembed_cache: 143
    page: 68
    post: 8
    product: 43
    revision: 5
    sfwd-certificates: 25
    sfwd-courses: 132
    sfwd-essays: 1
    sfwd-lessons: 546
    sfwd-question: 526
    sfwd-quiz: 156
    sfwd-topic: 847
    shop_coupon: 108
    shop_order: 739
    site-review: 2555
    super_contact_entry: 579
    super_form: 809
    uo-action: 10
    uo-recipe: 3
    uo-trigger: 2
    user_registration: 1
    user_request: 1
    wp_block: 3
    wp_global_styles: 1
    wpforms: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (64) ###
    
    Query Monitor: por John Blackbourn – 3.10.1
    AddToAny Share Buttons: por AddToAny – 1.8.5
    Advanced Access Manager: por Vasyl Martyniuk <[email protected]> – 6.9.3
    Autocomplete WooCommerce Orders: por QuadLayers – 1.6.1
    WP Sheet Editor - Users (Premium): por WP Sheet Editor – 1.5.18.1
    CartFlows: por CartFlows Inc – 1.11.6
    Code Snippets: por Code Snippets Pro – 3.2.2
    Design Upgrade for LearnDash: por Escape Creative – 2.12
    GTM4WP: por Thomas Geiger – 1.16.2
    Elementor Pro: por Elementor.com – 3.8.2
    Elementor: por Elementor.com – 3.8.1
    Email Log: por Sudar – 2.4.8
    Essential Addons for Elementor - Pro: por WPDeveloper – 5.4.2
    Essential Addons for Elementor: por WPDeveloper – 5.4.3
    EWWW Image Optimizer: por Exactly WWW – 6.9.2
    Pixel Cat Lite: por Apps Fatcat – 2.6.6
    Facebook for WooCommerce: por Facebook – 3.0.4
    Site Kit by Google: por Google – 1.88.0
    H5P: por Joubel – 1.15.4
    LearnDash LMS - Certificate Builder: por LearnDash – 1.0.3
    LearnDash LMS - Cuadrícula del Curso: por LearnDash – 2.0.7
    LearnDash LMS - Elementor: por LearnDash – 1.0.3
    LearnDash Licensing & Management: por LearnDash – 1.1.4
    LearnDash LMS - WooCommerce Integration: por LearnDash – 1.9.2
    LearnDash LMS - Notifications: por LearnDash – 1.5.4
    LearnDash LMS - ProPanel: por LearnDash – 2.1.4.1
    Loco Translate: por Tim Whitlock – 2.6.3
    Members: por MemberPress – 3.2.2
    Nav Menu Roles: por Kathy Darling – 2.1.0
    Notification : Conditionals: por BracketSpace – 2.0.2
    Notification: por BracketSpace – 8.0.14
    Azul Payments For WooCommerce: por Elías Silva – 1.1.1
    Post/Page specific custom CSS: por ?ukasz Nowicki – 0.2.4
    Better Find and Replace: por CodeSolz – 1.4.2
    Real-Time Find and Replace: por Marios Alexandrou – 4.0.2
    Redirection: por John Godley – 5.3.5
    Rank Math SEO: por Rank Math – 1.0.102.1
    LearnDash LMS: por LearnDash – 4.4.0.1
    Site Reviews: por Paul Ryley – 6.2.0
    SiteOrigin CSS: por SiteOrigin – 1.5.5
    Super Forms - Creador de formularios de arrastrar y soltar: por feeling4design – 6.3.655
    Theme My Login: por Theme My Login – 7.1.5
    Tin Canny Reporting for LearnDash: por Uncanny Owl – 4.1.3
    Theme My Login Notifications: por Theme My Login – 1.1.1
    Theme My Login Redirection: por Theme My Login – 1.0.3
    Uncanny Automator: por Uncanny Automator
    Uncanny Owl – 4.7
    
    Uncanny Groups for LearnDash: por Uncanny Owl – 5.0.1
    Uncanny Toolkit for LearnDash: por Uncanny Owl – 3.6.4.1
    Uncanny Toolkit Pro for LearnDash: por Uncanny Owl – 3.10
    Under Construction: por WebFactory Ltd – 3.95
    UpdraftPlus - Backup/Restore: por UpdraftPlus.Com
    DavidAnderson – 1.22.23
    
    Import Export WordPress Users and WooCommerce Customers: por WebToffee – 2.3.5
    Visibility Control for LearnDash: por Next Software Solutions – 1.6
    WooCommerce Cart Abandonment Recovery: por CartFlows Inc – 1.2.20
    WPC Fly Cart for WooCommerce: por WPClever – 5.2.1
    Advanced Order Export For WooCommerce: por AlgolPlus – 3.3.3
    Booster for WooCommerce: por Pluggabl LLC – 5.6.8
    WooCommerce: por Automattic – 7.1.0
    WP Cerber Security, Anti-spam & Malware Scan: por Cerber Tech Inc. – 9.0
    WP Mail SMTP: por WPForms – 3.6.1
    WP Menu Icons: por QuadLayers – 2.2.4
    WP Rocket: por WP Media – 3.12.2.1
    WPC Share Cart for WooCommerce: por WPClever – 1.2.0
    WPForms Lite: por WPForms – 1.7.8
    
    ### Inactive Plugins (13) ###
    
    Google Listings and Ads: por WooCommerce – 2.3.1
    Kreativo Pro Speed Optimization: por Kreativo Pro – 1.0.6
    LearnDash Content Cloner: por WisdmLabs – 1.2.9.3
    LearnDash LMS - Restrict Content Pro: por LearnDash – 1.1.0
    Notification for WooCommerce: por Andy Ha (villatheme.com) – 1.2.10
    NotificationX: por WPDeveloper – 2.5.8
    Página de Pago AZUL: por MeritDesigns – 1.0
    Students Count for Learndash: por Luis Rock – 1.0.2
    Use Administrator Password: por David Anderson – 1.3.1
    WooCommerce Custom My Account Page: por Wbcom Designs – 1.3.3
    WP File Manager: por mndpsingh287 – 7.1.6
    WP phpMyAdmin: por Puvox.software – 5.2.0.7
    WP Rollback: por GiveWP.com – 1.7.2
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    db.php: Query Monitor Database Class (Drop-in)
    
    ### Must Use Plugins (1) ###
    
    LearnDash LMS Multisite: por LearnDash – 1.0.0
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: course (course)
    courses (courses)
    external (external)
    grouped (grouped)
    license (license)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Base de la tienda: #49184 - /tienda/
    Carrito: #9 - /cart/
    Finalizar compra: #10 - /checkout/
    Mi cuenta: #324 - /mi-perfil/
    Términos y condiciones: #29138 - /terminos-y-condiciones/
    
    ### Theme ###
    
    Name: Astra
    Version: 3.9.4
    Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
    te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo
    
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ? Next scheduled: 2022-11-24 03:52:36 -04:00
    Options: ?
    Notes: 112
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 1.539
    Oldest: 2022-10-24 12:20:39 -0400
    Newest: 2022-11-23 21:35:59 -0400
    
    Failed: 1.851
    Oldest: 2022-06-30 15:41:36 -0400
    Newest: 2022-11-23 20:11:40 -0400
    
    Pending: 15
    Oldest: 2022-11-23 21:36:59 -0400
    Newest: 2022-11-30 20:00:07 -0400
    
    ### Status report information ###
    
    Generated at: 2022-11-23 21:38:18 -04:00
    
    Amir A. (woo-hc)

    (@amiralifarooq)

    Hi @csegarracocco

    Thanks for sharing the detail, This kind of problem is usually caused by a conflict with your theme or with another plugin.

    It sounds like a staging site would be a good idea. If your host doesn’t offer that option, we recommend WP Staging for quickly spinning up a new test site.

    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing the conflict.

    You can find a more detailed explanation on how to do a conflict test here.

    Let me know how that goes!

    I think this is probably a code bug, check this report also – https://www.ads-software.com/support/topic/php-fatal-error-uncaught-error-call-to-a-member-function-date-on-null/

    We also have this issue on our sites currently – looking into how to fix this now

    Hello,

    Sorry to hear about that.

    i try update user but present fatal error.

    Can you describe the steps made on your site in order to get that error? What was the info updated? Please let us know so that I can try to reproduce the same behavior on my testing site.

    Thanks.

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Cheers.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Fatal Error update_registered_customer’ is closed to new replies.