Fatal error upon activation

  • Resolved j3ps3n

    (@j3ps3n)


    5 years, 10 months ago

    Hi – I’m running a website under WP Engine and I’m getting this error upon activating the plugin for the first time.

    Seems to be related with Woocommerce but I don’t have that plugin activated in the site.

    Fatal error: Uncaught Error: Call to undefined function HelpieFaq\Includes\Settings\Getters\hfps_get_all_option() in /nas/content/live/obwdev/wp-content/plugins/helpie-faq/includes/settings/getters/getter.php:10 Stack trace: #0 /nas/content/live/obwdev/wp-content/plugins/helpie-faq/includes/woo-integrator.php(16): HelpieFaq\Includes\Settings\Getters\Getter->get_settings() #1 /nas/content/live/obwdev/wp-content/plugins/helpie-faq/features/faq/fields-model.php(40): HelpieFaq\Includes\Woo_Integrator->__construct() #2 /nas/content/live/obwdev/wp-content/plugins/helpie-faq/features/faq/fields-model.php(51): HelpieFaq\Features\Faq\Fields_Model->get_fields() #3 /nas/content/live/obwdev/wp-content/plugins/helpie-faq/features/faq/faq-model.php(68): HelpieFaq\Features\Faq\Fields_Model->get_default_args() #4 /nas/content/live/obwdev/wp-content/plugins/helpie-faq/includes/shortcodes.php(21): HelpieFaq\Features\Faq\Faq_Model->get_default_args() #5 [internal function]: HelpieFaq\Includes\Shortcodes::basic('', '', 'helpie_faq') #6 /nas/ in /nas/content/live/obwdev/wp-content/plugins/helpie-faq/includes/settings/getters/getter.php on line 10

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi,

    Sorry about the trouble you are facing. I am not able to reproduce your issue in my local. Can you give us your website details so that I could check this out and fix it for you? You can send the details to [email protected]

    • This reply was modified 5 years, 10 months ago by pauplesupport.

    And also we experienced a similar kind of issue when we uploaded a new version few days back. Actually the upload was not completed and that’s why this error occured. We removed it and uploaded the file again. Maybe if you downloaded the plugin at that time, this would have occurred. Maybe Try downloading our plugin once again and try whether this issue occurs. If it still occurs, please send us your website details to [email protected]. I will check this and fix it straightaway.

    • This reply was modified 5 years, 10 months ago by pauplesupport.
    • This reply was modified 5 years, 10 months ago by pauplesupport.

    I have also fetch the same issue, In my local its working fine but when I move it to live I can not an active plugin, I have the latest version of this plugin

Viewing 3 replies - 1 through 3 (of 3 total)
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