Fatal error upon updating

  • Resolved Mandy Roberson

    (@mandy-roberson)


    8 years, 10 months ago

    Receiving the following message when updating the plugin –

    Plugin could not be activated because it triggered a fatal error.

    Also triggering a syntax error –

    /plugins/subscribe-to-comments-reloaded/subscribe-to-comments-reloaded.php on line 19

    These errors actually took a client’s site offline, and I had to delete the plugin to get the site back up. Tried reinstalling with the latest version and received the errors again.

    https://www.ads-software.com/plugins/subscribe-to-comments-reloaded/

Viewing 12 replies - 31 through 42 (of 42 total)

  • on host you should use:

    https://ftp.qualitiges.org

    The port is blank, by default is the 21

    Not working
    This is what is displayed:

    Statut : Résolution de l’adresse de https://ftp.qualitiges.org
    Statut : Connexion à 213.186.33.204:21…
    Statut : Connexion établie, attente du message d’accueil…
    Réponse : 220-Bienvenue,
    Réponse : 220-
    Réponse : 220- On Vous Héberge ?
    Réponse : 220-
    Réponse : 220-Vous êtes connecté sur webm295.
    Réponse : 220 This is a private system – No anonymous login
    Commande : USER Qualitiges
    Réponse : 331 User Qualitiges OK. Password required
    Commande : PASS ********
    Réponse : 530 Login authentication failed
    Erreur : Erreur critique : Impossible d’établir une connexion au serveur

    I tried as well with USER Adminlike ion WordPress

    Statut : Résolution de l’adresse de https://ftp.qualitiges.org
    Statut : Connexion à 213.186.33.204:21…
    Statut : Connexion établie, attente du message d’accueil…
    Statut : Serveur non sécurisé, celui-ci ne supporte pas FTP sur TLS.
    Commande : USER Admin
    Réponse : 331 User Admin OK. Password required
    Commande : PASS ********
    Réponse : 530 Login authentication failed
    Erreur : Erreur critique : Impossible d’établir une connexion au serveur

    I think the password is correct : it is the one I used to log in in WordPress before the update of the plugin
    I tried as well the one that is used to log in on this forum. It is not working.

    The message of “fatal error” is still appearing in my control panel…

    Hello @melissa,

    Can you confirm that you have a PHP version >= 5.3 and that in your .htaccess file there is not another version call ?

    We had a long conversation about it

    https://www.ads-software.com/support/topic/fatal-error-upon-updating?replies=35

    Further to my previous posts the issue is fixed. What I actually dit is based on what @thomasnguyencom and Reedyseth said.

    To log with FTP my miskake was to try with User name and password I use for wordpress.

    What is to be done is to use OVH parameters that were sent by OVH when the wordpress blog was created to upload the website online :
    – https://ftp.cluster
    – login
    – password

    I was able to find the folder for “Subscribe To Comments Reloaded”

    Then I deleted the folder (mouse right click / delete)

    My website is back and so is the admin page to login.

    Hi @reedyseth! It′s working now. I updated PHP to version 5.3. Thank you very much!

    I updated PHP to version 5.3. Thank you very much!

    Glad to hear that.

    Regards.!!

    I just had this problem. My site didn’t work with a 500 internal server error. However I noticed images loaded ok, and my Gallery3 worked. So the problem had to be WordPress.

    I edited wp-config.php to enable debug output.

    define('WP_DEBUG', true);
@ini_set('display_errors', 1);

    Then when I loaded my site I saw –
    Parse error: syntax error, unexpected T_STRING in /home1/xxxxxxx/public_html/yyyyyy/wp-content/plugins/subscribe-to-comments-reloaded/subscribe-to-comments-reloaded.php on line 19

    Then I found this thread, and I downloaded the zip of the older version of the Subscribe To Comments Reloaded plugin, and uploaded that. My site worked!

    I use Bluehost as well. I checked the Php version and Bluehost says: “Bluehost currently offers PHP 5.4 and 5.6.” However, in cPanel, it says I am using PHP version 5.2.17. I also made a phpinfo file and it says 5.2.17 as well. That is the issue. I guess I’ll see about updating that.

    @hikingmike

    Your WordPress version is not catching up the latest one, there is a explicit way to say that, see this two threads.

    https://www.ads-software.com/support/topic/fatal-error-upon-updating?replies=23

    https://github.com/stcr/subscribe-to-comments-reloaded/issues/170

    One of your links is this thread ?? I solved it and I know the problem. I posted to provide more info for people. It’s really great to see you helping people here though. I have deactivated the plugin so it doesn’t auto-update and I’ll set my Bluehost to a newer version of PHP so it will work.

    One of your links is this thread ??

    Haha, yes I noticed that later ??

    Glad to hear that now is working !

Viewing 12 replies - 31 through 42 (of 42 total)
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