Fatal error when using foo gallery

Hi @joejones

I’m sorry to learn about the fatal error, and thanks for sharing the logs with us.

Analyzing the logs, I can see that the error is actually happening because of a plugin conflict, and the error is actually coming from the wp-content/plugins/dreamhost-panel-login.php file.

It’s really difficult to find out which plugin this file is from but if the plugin is disabled, then this error will disappear. You may need to deactivate the plugins one by one to find out which plugin the file is for. Here’s a guide from us on how to safely do this: https://fooplugins.com/documentation/general/general-troubleshooting/health-check-debug/

Kindly try this and let us know how it goes.

Kind regards,
Elvis.

Hi, thanks for getting back to me, that dream host plugin is integrated into my website through the host, I can deactivate it by contacting them but they said to contact someone at foogallery to see if there’s a possible update for the conflicting plugins, would there be a possibility of using both plugins without it crashing?

Hi @joejones

Thanks for getting back to me with that update.

I’d like to ask you to try a different solution. I’d like to kindly ask you to download, install and activate this plugin which is a fixer that may resolve this issue: https://drive.google.com/file/d/1z2mVijlLUCS6gmaG2I6Qv2g2vqwCnqDW/view?usp=share_link

Once activated, click on the “Fix -Clean Up and Deactivate” button, which will be the second button. Here’s a guide to explain to you more about this fixer: https://fooplugins.com/documentation/foogallery/troubleshooting-foogallery/freemius-errors/

Kindly try this and let us know how it goes.

Kind regards,
Elvis.

Hi, i have tried what you said above and still get a fatal error, it only seems to happen when i activate the woocommerce plugin

Hey @joejones I would like to help you to get this working today. Please contact me on brad @ fooplugins dot com and then we can invite you to our slack which will make things a lot easier, as we need info about your plugins and will send you plugin versions with fixes to help resolve this asap

just closing the loop on this one…

After extensive investigation and stepping through the code, I found where it is coming from and why.

Freemius (embedded within FooGallery and other plugins) makes calls to?www.ads-software.com?API within the file “class-fs-plugin-updater.php” :?

https://github.com/Freemius/wordpress-sdk/blob/master/includes/class-fs-plugin-updater.php#L928

Dreamhost deploys the following plugin to all of their WordPress sites and activates it by default:

https://gist.github.com/bradvin/54bfdb40b72f6faae396ed71f1212ed5

There is no way to disable the plugin, as they remove the row from the plugin listing page within the WP admin.

https://gist.github.com/bradvin/54bfdb40b72f6faae396ed71f1212ed5#file-dreamhost-panel-login-php-L173

They also intercept all HTTP requests and check if the call was the update endpoint on wp.org and manipulate the response. They do not cater for the calls that Freemius SDK makes to that endpoint mentioned above, and a fatal error ensues.

To fix the bugs, a simple check can be made to check as commented on that gist page. Unfortunately, this needs to be done by Dreamhost and rolled out to all their sites.

Anyone with this issue, please contact Dreamhost and link to this ticket and ask them to fix their plugin code.