Fatal Error when WC Square Plugin 4.8.3 is Activated

  • Resolved dwilliiiiii

    (@dwilliiiiii)


    1 week, 3 days ago

    When I Activate the WooCommerce Square plugin, a Fatal Error crashes the site, producing the error log posted below. I deactivated every plugin except WooCommerce 9.3.3 and set the theme to WordPress’s default Twenty Twenty-Four template, but the fatal error persists. WordPress environment posted below error log. Could this be related to site being a development site? Very strange.

    Fatal error: Uncaught Error: Class "WooCommerce\Square\Admin\Product_Editor_Compatibility" not found in /www/hivesociety_186/public/wp-content/plugins/woocommerce-square/woocommerce-square.php:451 Stack trace: #0 /www/hivesociety_186/public/wp-includes/class-wp-hook.php(324): WooCommerce_Square_Loader->declare_features_compatibility('') #1 /www/hivesociety_186/public/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #2 /www/hivesociety_186/public/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /www/hivesociety_186/public/wp-content/plugins/woocommerce/includes/class-woocommerce.php(832): do_action('before_woocomme...') #4 /www/hivesociety_186/public/wp-includes/class-wp-hook.php(324): WooCommerce->init('') #5 /www/hivesociety_186/public/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #6 /www/hivesociety_186/public/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #7 /www/hivesociety_186/public/wp-settings.php(700): do_action('init') #8 /www/hivesociety_186/public/wp-config.php(107): require_once('/www/hivesociet...') #9 /www/hivesociety_186/public/wp-load.php(50): require_once('/www/hivesociet...') #10 /www/hivesociety_186/public/wp-admin/admin.php(34): require_once('/www/hivesociet...') #11 /www/hivesociety_186/public/wp-admin/plugins.php(10): require_once('/www/hivesociet...') #12 {main} thrown in?/www/hivesociety_186/public/wp-content/plugins/woocommerce-square/woocommerce-square.php?on line?451

    WordPress Environment

    Version 6.6.2
    Site Language en_US
    User Language en_US
    Timezone -04:00
    Home URL https://env-hivesociety-hivedev2.kinsta.cloud
    Site URL https://env-hivesociety-hivedev2.kinsta.cloud
    Permalink structure /%year%/%monthnum%/%day%/%postname%/
    Is this site using HTTPS? Yes
    Is this a multisite? No
    Can anyone register on this site? Yes
    Is this site discouraging search engines? Yes
    Default comment status Open
    Environment type development
    User count 6
    Communication with www.ads-software.com www.ads-software.com is reachable

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Jonayed Hosen (woo-hc)

    (@jonayedhosen)

    Hey @dwilliiiiii ,

    Just to confirm, you’re seeing this error after updating to v4.8.3. Have you had a chance roll back to the previous version to see if that resolves the issue. You can use the WP Rollback plugin to do this: https://www.ads-software.com/plugins/wp-rollback/.

    That said, rolling back is not an ideal long-term fix. To ensure compatibility with all future versions, please check that PHP’s opcache.save_comments setting is enabled with your hosting provider. You may want to share WooCommerce’s full requirements with them, which can be found here: WooCommerce Square Troubleshooting Guide.

    Once this setting is enabled, you should be able to update WooCommerce Square to the latest version (v4.8.3) without issues.

    Please give this a try and let us know how it goes.

    Thread Starter dwilliiiiii

    (@dwilliiiiii)

    Thanks @jonayedhosen. This was my first attempt to install the Square plugin, so I don’t know if earlier versions would run properly. But that’s what I’ll try now and will report back. The host is Kinsta, so I’ll check with them re: opcache.save_comments.

    Thanks!

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hey @dwilliiiiii ,

    Sounds like a plan! Please let us know how this goes, we’re happy to provide further support if that doesn’t do the trick. ??

    Cheers,

    hirejordansmith

    (@hirejordansmith)

    This is also happening on Bluehost sites. Just had the same exact issue when trying to install the latest version of Woo Square addon from the repo.

    Thread Starter dwilliiiiii

    (@dwilliiiiii)

    I rolled WC Square back to 4.8.2 and then 4.8.1 and both crashed the system in the same way. I’ve put in a ticket with Kinsta regarding opcache.save_comments. Wide open to other suggestions in the meantime.

    • This reply was modified 1 week, 2 days ago by dwilliiiiii.
    • This reply was modified 1 week, 2 days ago by dwilliiiiii.
    Thread Starter dwilliiiiii

    (@dwilliiiiii)

    Problem solved for me. Kinsta enabled opcache.save_comments, which was disabled by default. Square plugin activated and all is well. Thanks for your fast attention!

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @dwilliiiiii,

    Glad to hear it – thanks for letting us know!

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

Viewing 7 replies - 1 through 7 (of 7 total)
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