Fatal Error with 1.3.7

The message is saying that it can’t find a webform in the database where it expected to find one.

There are many possible causes, and I’d need a lot more information in order to help.

1. You say it happened only after the upgrade to 1.3.7. What happened during that upgrade? Did you get any messages? What DID work, if anything? Were there any messages in your error log files at the time of the upgrade?

2. Exactly what were you doing when you got the message? Was the message in a popup window, or in your log files?

3. Do you get this every time you perform the same action, or just sometimes?

Hi Josie,

Thanks for responding so quickly. In answer to your questions:

1. I don’t recall seeing any unusual messages.

2. The problem manifests itself when you attempt to edit any page/post you just get a white screen. The developer tools are showing: Failed to load resource the server responded with a status of 500 (post.php?post=2407&action=edit:1)

3. Every time you attempt to edit a post or page you get the white screen and this is captured in the fatal error log.

Something does seem to have corrupted the configuration though. When I go into Web Form management there are no forms. Yet when I go to layouts (I have two layouts) I’m told that one is used by one webform and the other by 2 webforms.

I suppose it might be easiest to remove the plugins reinstall and start again? Although I would be really interested in knowing what went wrong. I’ve gone through the same upgrade on my development machine and that worked fine.

• This reply was modified 6 years, 4 months ago by spike210957.
• This reply was modified 6 years, 4 months ago by spike210957.
• This reply was modified 6 years, 4 months ago by spike210957.

A network error can happen during an upgrade, corrupting the downloaded code files — the system is not totally foolproof. I’ve had it happen. Or just possibly you upgraded entrywizard in the middle of someone uploading an image, and that corrupted the data — I always wait until there is little or no activity, or temporarily close any open webforms.

But there should have been some record in your error log files — entrywizard has been set to create a log entry any time it updates a version, and this time there should also have been an indication of a small database change.

Anyway, I’d certainly suggest trying to replace entrywizard. To do this and keep your data, grab the folder from https://www.ads-software.com/plugins/entrywizard/ and ftp it to your server, overwriting the faulty one. That should fix things if it was just the code files that got corrupted. But if the data has got corrupted, unless you really know your way around a database, I’m afraid you may have to actually reinstall, thus losing your current data.

ok so If I try to delete the plugin. I get this so looks like the problem could be caused by lack of permissions. I will investigate.

2018-07-04T08:51:48+00:00 CRITICAL Uncaught Exception: DB Error DROP command denied to user ‘woa-webuser’@’10.3.157.7’ for table ‘nsjwrvjrewz_item’ in /home/sites/5b/9/9b883e288e/public_html/wp-content/plugins/entrywizard/uninstall.php:35
Stack trace:
#0 /home/sites/5b/9/9b883e288e/public_html/wp-admin/includes/plugin.php(1018): include()
#1 /home/sites/5b/9/9b883e288e/public_html/wp-admin/includes/plugin.php(831): uninstall_plugin(‘entrywizard/ent…’)
#2 /home/sites/5b/9/9b883e288e/public_html/wp-admin/includes/ajax-actions.php(3899): delete_plugins(Array)
#3 /home/sites/5b/9/9b883e288e/public_html/wp-includes/class-wp-hook.php(286): wp_ajax_delete_plugin(”)
#4 /home/sites/5b/9/9b883e288e/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(”, Array)
#5 /home/sites/5b/9/9b883e288e/public_html/wp-includes/plugin.php(453): WP_Hook->do_action(Array)
#6 /home/sites/5b/9/9b883e288e/public_html/wp-admin/admin-ajax.php(99): do_action(‘wp_ajax_delete-…’)
#7 {main}
thrown