Fatal error with 2.2.2

  • Resolved Fernando Tellado

    (@fernandot)


    1 year, 2 months ago

    Hi!

    We’ve updated the plugin to v 2.2.2 in a lot of sites with no issues but in the site related to this ticket when we try to update to this version the site breaks down and show a fatal error.

    We’ve tried to update via the WP automattic updates and the manual (upload) updates and the error persists.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @fernandot

    Thank you for reaching out to us, we are here to help.

    We have encountered similar problems with other users of the YITH subscription plugin. We don’t officially support this plugin, so YITH had to build their own compatibility module to make their subscriptions plugin work with PCP. Most likely this plugin is not compatible with a recent update of ours, however, this issue must be fixed by YITH developers, since they have created their own solution to deal with our plugin. There is not much we can do about this. We believe the best next action, would be to reach out to YITH support and ask them if they are aware of this situation.

    Let me know if you have any further questions or do not agree with my statement and want to further discuss this.

    Kind regards,
    Joost

    Thread Starter Fernando Tellado

    (@fernandot)

    Thank you @joostvandevijver

    I’ve contacted with Yith and gave me a solution to solve the issue

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @fernandot

    Great to hear you got this resolved. Don’t hesitate to open a new thread if you run into any new issue in the future.

    Kind regards,
    Joost

    Thread Starter Fernando Tellado

    (@fernandot)

    Thank you @joostvandevijver

    Usually I always try to solve the issues by myself, this ‘case’ was a little weird ??

Viewing 4 replies - 1 through 4 (of 4 total)
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