Fatal Error with Depicter and Elementor

  • Resolved steu80

    (@steu80)


    1 year ago

    Since the version 2, the plugin doesn’t work anymore with Elementor activated, i always have a 500 error. Also with the new update 2.0.2 nothing is solved

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  • Plugin Author averta

    (@averta)

    Hi. @steu80

    There was an issue when attempting to add a Depicter slider on Elementor using the shortcode method. However, this issue was resolved with the release of the v.2.0.2 update.

    My suggestion would be to use Depicter’s dedicated widget within Elementor instead of the shortcode. However, if you face any difficulty in loading your Elementor page, please consider using the Safe Mode option and then replace the shortcode with the Depicter widget.

    https://elementor.com/help/what-is-safe-mode/ 

    If the issue persists, we will need to look into the specific error message, which can only be done through the debug mode.

    Please check our guidelines for that here:

    https://depicter.helpscoutdocs.com/article/263-500-error

    Let me know

    Plugin Author averta

    (@averta)

    Hi,
    I mark this ticket as a resolved one, please update to the latest version of Depicter 2.0.7 and if still got the issue submit a new ticket.

    Regards

Viewing 2 replies - 1 through 2 (of 2 total)
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