Fatal errors

  • Resolved mari125

    (@mari125)


    1 year, 7 months ago

    I’m getting fatal errors everywhere on my site since the last woocommerce update, customers have been complaining they haven’t been able to reset passwords or place orders. I tried having a reset password email sent, and it gave an error, then I tried resetting it from the admin and got this error:

    Fatal error: Uncaught Error: Call to a member function date() on null in /home/customer/www/oxycise.com/public_html/wp-content/plugins/woocommerce/src/Admin/API/Reports/Customers/DataStore.php:750 Stack trace: #0 /home/customer/www/oxycise.com/public_html/wp-includes/class-wp-hook.php(310): Automattic\WooCommerce\Admin\API\Reports\Customers\DataStore::update_registered_customer(2198) #1 /home/customer/www/oxycise.com/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #2 /home/customer/www/oxycise.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home/customer/www/oxycise.com/public_html/wp-includes/user.php(2461): do_action(‘profile_update’, 2198, Object(WP_User), Array) #4 /home/customer/www/oxycise.com/public_html/wp-includes/user.php(2582): wp_insert_user(Array) #5 /home/customer/www/oxycise.com/public_html/wp-admin/includes/user.php(233): wp_update_user(Array) #6 /home/customer/www/oxycise.com/public_html/wp-admin/user-edit.php(170): edit_user(2198) #7 {main} in?/home/customer/www/oxycise.com/public_html/wp-content/plugins/woocommerce/src/Admin/API/Reports/Customers/DataStore.php?on line?750

    I’m having trouble with subscriptions renewals, they’re not processing:

    A fatal error has occurred while processing a recent subscription payment with PayPal. Please open a new ticket at WooCommerce Support immediately to get this resolved. Learn more ?

    To resolve this as quickly as possible, please create a?temporary administrator account?with the user email [email protected] and share the credentials with us via?QuickForget.com.Last recorded error:?Uncaught Error: Call to a member function date() on null in /home/customer/www/oxycise.com/public_html/wp-content/plugins/woocommerce/src/Admin/API/Reports/Customers/DataStore.php:750 Stack trace: #0 /home/customer/www/oxycise.com/public_html/wp-content/plugins/woocommerce/src/Admin/API/Reports/Customers/DataStore.php(800): Automattic\WooCommerce\Admin\API\Reports\Customers\DataStore::update_registered_customer(8693) #1 /home/customer/www/oxycise.com/public_html/wp-includes/class-wp-hook.php(310): Automattic\WooCommerce\Admin\API\Reports\Customers\DataStore::update_registered_customer_via_last_active('400958', 8693, 'wc_last_active') #2 /home/customer/www/oxycise.com/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #3 /home/customer/www/oxycise.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #4 /home/customer/www/oxycise.com/public_html/wp-includes/meta.php(334): do_action('updated_user_me...', '400958', 8693, 'wc_last_active', '1682035200') #5 /home/c

    I tried to deactivate the woocommerce plugin as suggested in another post and also got a fatal error and then couldn’t even access anything in my admin section and just visiting my homepage https://www.oxycise.com started showing this error:


    Fatal error: Uncaught Error: Call to undefined function is_product_category() in /home/customer/www/oxycise.com/public_html/wp-content/plugins/rearrange-woocommerce-products/rearrange-woocommerce-products.php:302 Stack trace: #0 /home/customer/www/oxycise.com/public_html/wp-includes/class-wp-hook.php(308): ReWooProducts->sort_products_by_category(Object(WP_Query)) #1 /home/customer/www/oxycise.com/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #2 /home/customer/www/oxycise.com/public_html/wp-includes/plugin.php(565): WP_Hook->do_action(Array) #3 /home/customer/www/oxycise.com/public_html/wp-includes/class-wp-query.php(1870): do_action_ref_array(‘pre_get_posts’, Array) #4 /home/customer/www/oxycise.com/public_html/wp-includes/class-wp-query.php(3787): WP_Query->get_posts() #5 /home/customer/www/oxycise.com/public_html/wp-includes/post.php(2417): WP_Query->query(Array) #6 /home/customer/www/oxycise.com/public_html/wp-content/themes/HighendWP/includes/shortcodes.php(5266): get_posts(‘post in?/home/customer/www/oxycise.com/public_html/wp-content/plugins/rearrange-woocommerce-products/rearrange-woocommerce-products.php?on line?302

    The page I need help with: [log in to see the link]

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  • Thread Starter mari125

    (@mari125)

    Updating to say I did try disabling my theme and using the Storefront theme and I still have the same issues. Checkout also won’t work, just sits there with the spinning wheel icon. Thank you in advance for any help!

    Saif

    (@babylon1999)

    Hello @mari125,

    I’m having trouble with subscriptions renewals, they’re not processing:

    If you’re using Stripe, then this bug was already reported, and a fix will be pushed in the next release. You can find the Pull Request here. If you’re using another payment extension available on WooCommerce.com, then open a ticket about this from WooCommerce.com > MY profile > Support.

    Make sure to select the correct extension you need assistance with from the contact support page.

    As for the password reset error, then this also was reported here so hopefully both bugs will be fixed soon.

    The final error is not originating from WooCommerce, I can see it’s from a plugin named “product rearrange for WooCommerce”. I suggest you disable it for now or contact the plugin author for further assistance.

    Please let us know if I misunderstood your request!

Viewing 2 replies - 1 through 2 (of 2 total)
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