Fatal errors caused by plugin

  • Resolved polina92

    (@polina92)


    2 months, 1 week ago

    Hi,

    I have plenty of those:

    Got error ‘PHP message: PHP Fatal error: Uncaught TypeError: mysqli_get_server_info(): Argument #1 ($mysql) must be of type mysqli, nu………… /home/ …. /public_html/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/abstracts/ActionScheduler_Store.php(118): ActionScheduler_DBStore->query_actions(…’,

    How to manage?

    Kind regards

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Rank Math Support

    (@rankmathsupport)

    Hello @polina92,
    ?
    Thank you for contacting Rank Math support.
    ?
    It seems like you’re not using the latest version of our plugin. Please update the Free plugin to the latest version:?https://rankmath.com/changelog/
    ?
    That should fix the issue. Let us know if it doesn’t.
    ?
    We are here to assist.

    Thread Starter polina92

    (@polina92)

    Hello,

    Your plugin is automatically updated, and I have the latest version, ie v1.0.227.1.

    Kind regards

    Plugin Support Rank Math Support

    (@rankmathsupport)

    Hello @polina92,
    ?
    Please use the following thread to get in touch with our development team so they can investigate this further:?https://www.ads-software.com/support/topic/attention-read-this-before-posting/
    ?
    Looking forward to helping you.

    Thread Starter polina92

    (@polina92)

    Hello,

    It seems that you suggest me to pay … while you are yet proving via your free version that it’s buggy, and you are willing to improve it?

    Waiting for your feedback

    Kind regards

    Plugin Support Rank Math Support

    (@rankmathsupport)

    Hello @polina92,
    ?
    The support is not paid, even in our dedicated support application.
    ?
    If you don’t want to follow that route, we would suggest that you contact your hosting provider about the connection between the website and the database server.
    ?
    The message you shared indicates that there’s an error on the database connection as the function, which is a default PHP function being used on a vendor library of our plugin, expects the first parameter to be a database server but it’s returning NULL on your website for that connection so something is not correct with that.
    ?
    Don’t hesitate to get in touch if you have any other questions.

Viewing 5 replies - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.