fatal-errors.log not found

Hi @refataitta,

It might be that your site has not experienced any fatal errors yet.

Just to check, have you looked at the PHP error logs? You can find them as explained in this guide: https://docs.woocommerce.com/document/finding-php-error-logs/#section-2.

Thanks.

Hi,

Thank you for the reply,

I have a problem with the website being down when I refresh product feeds, and when I contacted my host here was their reply:

””`Hi there,

When I clicked it, I looked at your running processes and saw these and many more all at once running :

aiething 1524964 2.2 0.0 288204 26880 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php
aiething 1524965 1.7 0.0 288204 26348 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php
aiething 1524967 2.0 0.0 288204 26184 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php
aiething 1524968 2.0 0.0 286156 25668 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php
aiething 1524969 1.7 0.0 286156 25128 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php
aiething 1524970 1.7 0.0 286156 24896 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php
aiething 1524971 1.7 0.0 286156 25172 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php
aiething 1524972 2.0 0.0 288204 26432 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php
aiething 1524973 2.0 0.0 288204 26244 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php
aiething 1524975 2.3 0.0 286156 25032 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php
aiething 1524976 2.3 0.0 286156 25032 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php
aiething 1524978 3.0 0.0 288204 26840 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php
aiething 1524979 2.3 0.0 288204 26288 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php
aiething 1524980 2.0 0.0 286156 24712 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php
aiething 1524984 2.3 0.0 286156 25136 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php
aiething 1524986 2.6 0.0 288204 26336 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php
aiething 1524988 2.3 0.0 286156 25220 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php
aiething 1524992 2.3 0.0 286156 25144 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php
aiething 1524998 2.0 0.0 286156 25108 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php
aiething 1524999 2.3 0.0 286156 25556 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php
aiething 1525000 2.3 0.0 286156 24616 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php
aiething 1525001 2.3 0.0 286156 25308 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php
aiething 1525002 2.3 0.0 286156 25044 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php
aiething 1525003 2.3 0.0 286156 25128 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php
aiething 1525004 1.6 0.0 284108 23504 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php
aiething 1525005 2.0 0.0 286156 24048 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php
aiething 1525006 2.0 0.0 286156 24612 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php
aiething 1525007 2.3 0.0 286156 25044 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php
aiething 1525009 2.3 0.0 284108 23564 ? RNs 06:19 0:00 \_ lsphp:/home/aiething/public_html/index.php
aiething 1525015 2.0 0.0 286152 23644 ? RNs 06:19 0:00 \_ lsphp:/aiething/public_html/wp-admin/admin-ajax.php
aiething 1525018 2.0 0.0 286152 23700 ? RNs 06:19 0:00 \_ lsphp:/aiething/public_html/wp-admin/admin-ajax.php
aiething 1525020 2.0 0.0 286152 24176 ? RNs 06:19 0:00 \_ lsphp:/aiething/public_html/wp-admin/admin-ajax.php
aiething 1525021 2.3 0.0 286152 24728 ? RNs 06:19 0:00 \_ lsphp:/aiething/public_html/wp-admin/admin-ajax.php
aiething 1525022 2.0 0.0 286152 24048 ? RNs 06:19 0:00 \_ lsphp:/aiething/public_html/wp-admin/admin-ajax.php
aiething 1525023 2.0 0.0 286152 24004 ? RNs 06:19 0:00 \_ lsphp:/aiething/public_html/wp-admin/admin-ajax.php
aiething 1525025 2.0 0.0 286152 24520 ? RNs 06:19 0:00 \_ lsphp:/aiething/public_html/wp-admin/admin-ajax.php
aiething 1525026 2.0 0.0 286152 24020 ? RNs 06:19 0:00 \_ lsphp:/aiething/public_html/wp-admin/admin-ajax.php
aiething 1525028 2.0 0.0 286152 23640 ? RNs 06:19 0:00 \_ lsphp:/aiething/public_html/wp-admin/admin-ajax.php

The script is spawning so many processes at once its causing your hosting accounts entry process limit to be overloaded / reached, to solve this issue you will need to alter your script so that it does not create so many processes at once / symultaneously.`””’

Please advice on how to solve this issue since I have little technical background.

Thank you

Hi there,

The script is spawning so many processes at once its causing your hosting accounts entry process limit to be overloaded

The files they listed are basic WordPress files; they get loaded when WordPress loads. Your provider is currently saying that WordPress is using too many resources for their hardware. ??

However you mention:

when I refresh product feeds,

Product feeds as in Google XML Product Feed?

Kind regards,

Thank you for the reply.
yes they are XML and CSV feeds.

I can’t find any solution anywhere

Hi @refataitta

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

This will help figure out what is happening on your site.

Regarding the response of your hosting company

The script is spawning so many processes at once its causing your hosting accounts entry process limit to be reached

It would be useful if they could tell you what your process limit is and how you can increase it? It may be that you need to upgrade your hosting account or find a new hosting provider.

Hi @refataitta

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.