Fatal errors regularly generated by WP and related to Visitor Statistics

hello @danrayne
thank you for your message,
unfortunately, this issue is not appeared on our testing servers,

so we will do our best to cover this issue in the next few hours

If it’s of help to you, here’s the actual error message:

*******************************************

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, WP Visitor Statistics.

First, visit your website (https://www.XXXXX.com/) and check for any visible issues. Next, visit the page where the error was caught (https://www.XXXXX.com/wp-admin/admin-ajax.php) and check for any visible issues.

*******************************************

Although this is the most common message I get, a couple of times the error was reported to be with (https://www.XXXXX.com/wp-login.php), but all of them are supposed to be related to the WP Visitor Statistics plugin.

Cheers

Thank you @danrayne
could you please check the error.log file inside your FTP? if there is any error related to our plugins, please let us know

Hi, I hope this helps:

#0 /home/XXXXX/public_html/wp-content/plugins/wp-stats-manager/includes/wsm_db.php(2156): wsmDatabase->fnGetToolBarID(‘XXXXX.com/th…’)
#1 /home/XXXXX/public_html/wp-content/plugins/wp-stats-manager/includes/wsm_init.php(423): wsmDatabase->fnCorrectDatabaseTables()
#2 /home/XXXXX/public_html/wp-includes/class-wp-hook.php(287): wsmInitPlugin::wsm_plugin_init(”)
#3 /home/XXXXX/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#4 /home/XXXXX/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
#5 /home/XXXXX/public_html/wp-settings.php(540): do_action(‘init’)
#6 /home/XXXXX/public_html/wp-config.php(106): require_once(‘/home/XXXXX/…’)
#7 /home/XXXXX/public_html/wp-load.php(37): require_once(‘/home/XXXXX/…’)
#8 /home/XXXXX/public_html/wp-cron.php(44): require_once( in /home/XXXXX/public_html/wp-content/plugins/wp-stats-manager/includes/wsm_db.php on line 352
[10-Aug-2020 16:48:53 UTC] PHP Fatal error: Uncaught Error: Call to a member function prepare() on null in /home/XXXXX/public_html/wp-content/plugins/wp-stats-manager/includes/wsm_db.php:352

#1 /home/XXXXX/public_html/wp-content/plugins/wp-stats-manager/includes/wsm_init.php(423): wsmDatabase->fnCorrectDatabaseTables()
#2 /home/XXXXX/public_html/wp-includes/class-wp-hook.php(287): wsmInitPlugin::wsm_plugin_init(”)
#3 /home/XXXXX/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#4 /home/XXXXX/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
#5 /home/XXXXX/public_html/wp-settings.php(540): do_action(‘init’)
#6 /home/XXXXX/public_html/wp-config.php(106): require_once(‘/home/XXXXX/…’)
#7 /home/XXXXX/public_html/wp-load.php(37): require_once(‘/home/XXXXX/…’)
#8 /home/XXXXX/public_html/wp-blog-header.php(13): requir in /home/XXXXX/public_html/wp-content/plugins/wp-stats-manager/includes/wsm_db.php on line 342
[07-Aug-2020 16:15:37 UTC] PHP Fatal error: Uncaught Error: Call to a member function prepare() on null in /home/XXXXX/public_html/wp-content/plugins/wp-stats-manager/includes/wsm_db.php:342

Hi @danrayne
Thank you for the details,

I just published new updates (without new version), please remove the current plugin and install it again,

hope that this will fix the issue
please let me know

Thanks!

I’ve got two questions relating to reinstalling/updates?

1. If I remove the plugin and reinstall it, is there any way to save the stats?
2. If the fix works I will upgrade to the full version. Will the upgrade keep the stats?

hello,
yes sure,
but before removing the plugin, please go to plugin settings tab > General settings > Keep data after uninstalling the plugin (should be checked to save your data)

Pro purchased and installed. Cheers!

Thanks ??