Fatale Error on import

Hello @sebastienserre

The first idea is filename. Does it have some special symbols, diactrics, etc.? What if try to rename it to something like ‘test_pdf1.pdf’?

In more rare cases the issue could be in file access permissions. But if you’ve just uploaded that file via WordPress uploader, then that should not be a problem.

Hello,

I tested with a simple test.pdf file and got the same error.
Files are 644 and folders 755
Pdf uploaded by WP file manager

Could you please share example PDF so I could test it on our side? You can send it to [email protected]

Also please let me know what versions of ImageMagick and GhostScript are you using?

Tested with
https://cloud.thivinfo.com/index.php/s/nzLxFnEEPsSzjQQ
and
https://cloud.thivinfo.com/index.php/s/35mkbLz83o7c4dP
Imagick or Gmagick PHP Wrapper is supported. v.ImageMagick 6.9.7-4 Q16 x86_64 20170114 https://www.imagemagick.org

I could successfully import the first file – https://nimb.ws/xJb5XQ

In our testing environment we have
– ImageMagick – 6.9.7-4 Q16 x86_64 20170114
– GhostScript – v.9.26

so with the same config, you succesfully import ?

@sebastienserre Yes, that’s correct.

Do you have GhostScript 9.26 as well?

What hosting provider do you use?

Could you please try to import this PDF for test – https://pdf-light-viewer.wp.teamlead.pw/wp-content/uploads/sites/5/2015/12/2015Q2_google_earnings_slides.pdf ?

Ghoscript was not installed despite your plugins said it was in plugins requirement…
Do you store plugins requirement somewhere?
I moved from a an old to a new server and I think your plugin didn’t redo the tests… so It show in green that requirement are ok but not…

> Do you store plugins requirement somewhere?

We didn’t cache requirements, they are always showing in real-time – https://github.com/antongorodezkiy/pdf-light-viewer/blob/master/src/Plugin.php#L121

But if you had “Do not check GhostScript” checkbox checked, real check was bypassed.

oh…
ok, many thanks

@sebastienserre You’re welcome!

Fatal error: Uncaught exception 'ImagickException' with message 'unable to open image/home/*****/staging/1/wp-content/uploads/pdf-light-viewer/3107/page-00001.jpg’: No such file or directory @ error/blob.c/OpenBlob/2705′ in /home/*****/staging/1/wp-content/plugins/pdf-light-viewer/src/controllers/PdfController.php:872 `

Stack trace: #0 /home/******/staging/1/wp-content/plugins/pdf-light-viewer/src/controllers/PdfController.php(872): Imagick->readimage(‘/home/*****/st…’) #1 /home/*****/staging/1/wp-content/plugins/pdf-light-viewer/src/controllers/PdfController.php(700): PdfLightViewer_PdfController::getFirstPageGeometry('300', '60', '/home/*****/st...', '/home/*****/st...')
#2 [internal function]: PdfLightViewer_PdfController::save_post(3107, Object(WP_Post))
#3 /home/*****/staging/1/wp-includes/class-wp-hook.php(288): call_user_func_array(Array, Array)
#4 /home/*****/staging/1/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters('', Array)
#5 /home/*****/staging/1/wp-includes/plugin.php(465): WP_Hook->do_ in /home/*****/staging/1/wp-content/plugins/pdf-light-viewer/src/controllers/PdfController.php on line 872