Fatel error

  • Resolved sagejohn

    (@sagejohn)


    1 year, 1 month ago

    Hi got a fatel error for import and export for my staging site and live site.

    I could only export small batches of orders and not all at once and the the process keeps stoping by the final part.

    2023-09-14T09:34:37+00:00 CRITICAL Uncaught Error: Call to a member function get_error_message() on null in /usr/www/users/cartrc/1692880573808/wp-content/plugins/order-import-export-for-woocommerce/admin/modules/order/import/import.php:1556 Stack trace: #0 /usr/www/users/cartrc/1692880573808/wp-content/plugins/order-import-export-for-woocommerce/admin/modules/order/import/import.php(525): Wt_Import_Export_For_Woo_Basic_Order_Import->wt_parse_id_field(Array, Array) #1 /usr/www/users/cartrc/1692880573808/wp-content/plugins/order-import-export-for-woocommerce/admin/modules/order/import/import.php(77): Wt_Import_Export_For_Woo_Basic_Order_Import->parse_data(Array) #2 /usr/www/users/cartrc/1692880573808/wp-content/plugins/order-import-export-for-woocommerce/admin/modules/order/order.php(158): Wt_Import_Export_For_Woo_Basic_Order_Import->prepare_data_to_import(Array, Array, 0, false) #3 /usr/www/users/cartrc/1692880573808/wp-includes/class-wp-hook.php(292): Wt_Import_Export_For_Woo_Basic_Order->importer_do_import(Array, ‘order’, ‘import’, Array, Array, ‘new’, 0, false) #4 /usr/www/users/cartrc/1692880573808/wp-includes/plugin.php(212): WP_Hook->apply_filters(Array, Array) #5 /usr/www/users/cartrc/1692880573808/wp-content/plugins/order-import-export-for-woocommerce/admin/modules/import/import.php(1009): apply_filters(‘wt_iew_importer…’, Array, ‘order’, ‘import’, Array, Array, ‘new’, 0, false) #6 /usr/www/users/cartrc/1692880573808/wp-content/plugins/order-import-export-for-woocommerce/admin/modules/import/classes/class-import-ajax.php(446): Wt_Import_Export_For_Woo_Basic_Import->process_action(Array, ‘import’, ‘order’, ‘temp_order_1694…’, 1, 0) #7 /usr/www/users/cartrc/1692880573808/wp-content/plugins/order-import-export-for-woocommerce/admin/modules/import/import.php(1148): Wt_Import_Export_For_Woo_Basic_Import_Ajax->import(Array) #8 /usr/www/users/cartrc/1692880573808/wp-includes/class-wp-hook.php(292): Wt_Import_Export_For_Woo_Basic_Import->ajax_main(”) #9 /usr/www/users/cartrc/1692880573808/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(”, Array) #10 /usr/www/users/cartrc/1692880573808/wp-includes/plugin.php(484): WP_Hook->do_action(Array) #11 /usr/www/users/cartrc/1692880573808/wp-admin/admin-ajax.php(187): do_action(‘wp_ajax_iew_imp…’) #12 {main} thrown in /usr/www/users/cartrc/1692880573808/wp-content/plugins/order-import-export-for-woocommerce/admin/modules/order/import/import.php on line 1556

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  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @sagejohn,

    Thanks for reaching out.

    We’ve checked the issue on our test sites, and we are unable to replicate it. Would it be possible for you to share the import CSV file so that we can try importing and check? You may please remove sensitive contents from the file and share it via support.

Viewing 1 replies (of 1 total)
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