Fatel Error

Hi @meshopoonline ,

Thanks for sharing those error logs, they’re really helpful.

To give more details about this error message, the error is happening in the Packages.php file of WooCommerce at line 260. It looks like there’s an attempt to call a method named get_column_count() on an object, but it turns out that object doesn’t exist (it’s null). Since you can’t call a method on something that doesn’t exist, PHP throws an error and stops.

The “Stack trace” part lists the chain of events leading up to the error. It starts with a function related to the WordPress hooks system, specifically a hook to display a notice for merged plugins in WooCommerce. The hooks system is essentially WordPress’ way of letting code jump in and run at specific points. At some point in this chain, something expected is missing or not set up right, which causes the error.

To help sort this out and before we suggest a possible solution, could you send us the system status report? It gives info like what versions of PHP and WooCommerce you’re using, as well as other technical details that can show where there might be a compatibility issue or other problems.

You can find it on your WooCommerce dashboard under ‘WooCommerce’ > ‘Status.’ Once there, click the ‘Get system report’ button, then ‘Copy for support.’

Paste that info here, and we’ll take a closer look. Looking forward to your response.

below is the system report I think it’s some woocomrence error causing this

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The core version is 8.6.0<br>woodmart/woocommerce/cart/cart-item-data.php<br>woodmart/woocommerce/cart/cart.php<br>woodmart/woocommerce/cart/cross-sells.php<br>woodmart/woocommerce/cart/mini-cart.php version 7.9.0 is out of date. The core version is 9.3.0<br>woodmart/woocommerce/checkout/form-checkout.php version 3.5.0 is out of date. The core version is 9.4.0<br>woodmart/woocommerce/checkout/thankyou.php<br>woodmart/woocommerce/content-product-cat.php<br>woodmart/woocommerce/content-product.php version 3.6.0 is out of date. The core version is 9.4.0<br>woodmart/woocommerce/content-single-product.php<br>woodmart/woocommerce/content-widget-product.php<br>woodmart-child/woocommerce/emails/customer-reset-password.php<br>woodmart/woocommerce/global/breadcrumb.php<br>woodmart/woocommerce/global/form-login.php version 7.1.0 is out of date. The core version is 9.2.0<br>woodmart/woocommerce/global/quantity-input.php version 7.8.0 is out of date. The core version is 9.4.0<br>woodmart/woocommerce/loop/add-to-cart.php version 3.3.0 is out of date. The core version is 9.2.0<br>woodmart/woocommerce/loop/loop-end.php<br>woodmart/woocommerce/loop/loop-start.php<br>woodmart/woocommerce/loop/no-products-found.php<br>woodmart/woocommerce/loop/orderby.php<br>woodmart/woocommerce/loop/pagination.php version 3.3.1 is out of date. The core version is 9.3.0<br>woodmart/woocommerce/loop/sale-flash.php<br>woodmart/woocommerce/myaccount/form-login.php version 7.0.1 is out of date. The core version is 9.2.0<br>woodmart/woocommerce/product-searchform.php<br>woodmart/woocommerce/single-product/add-to-cart/grouped.php<br>woodmart/woocommerce/single-product/add-to-cart/variable.php<br>woodmart/woocommerce/single-product/meta.php<br>woodmart/woocommerce/single-product/product-attributes.php version 3.6.0 is out of date. The core version is 9.3.0<br>woodmart/woocommerce/single-product/product-image.php version 7.8.0 is out of date. The core version is 9.0.0<br>woodmart/woocommerce/single-product/product-thumbnails.php<br>woodmart/woocommerce/single-product/rating.php<br>woodmart/woocommerce/single-product/related.php<br>woodmart/woocommerce/single-product/sale-flash.php<br>woodmart/woocommerce/single-product/tabs/description.php<br>woodmart/woocommerce/single-product/tabs/tabs.php<br>woodmart/woocommerce/single-product/title.php<br>woodmart/woocommerce/single-product/up-sells.php<br>woodmart/woocommerce/single-product-reviews.php<br>woodmart/woocommerce/single-product.php</p> <p>Outdated Templates: ?</p> <pre class=”wp-block-code”><code> Learn how to update | Clear system status theme info cache</code></pre> <p>Admin</p> <p>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store</p> <p>Disabled Features: product-data-views<br>experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon</p> <p>Daily Cron: ? Next scheduled: 2024-11-21 02:35:50 -05:00<br>Options: ?<br>Notes: 67<br>Onboarding: completed Action Scheduler</p> <p>Canceled: 59<br>Oldest: 2024-10-21 17:12:24 -0400<br>Newest: 2024-11-18 21:01:52 -0500</p> <p>Complete: 24,866<br>Oldest: 2024-10-20 13:33:33 -0400<br>Newest: 2024-11-20 11:36:54 -0500</p> <p>Failed: 48<br>Oldest: 2024-10-20 12:05:56 -0400<br>Newest: 2024-11-19 21:11:29 -0500</p> <p>Pending: 7<br>Oldest: 2024-11-20 11:54:03 -0500<br>Newest: 2024-12-03 03:02:39 -0500 Status report information</p> <p>Generated at: 2024-11-20 11:38:32 -05:00<br>`

I got the same error with latest WooCommerce update.

Please fix, thank you.

Hi there!

I understand your concern. I’ve tried to replicate the issue on my test site and was able to reproduce it with the latest version. However, rolling back to version 9.3.3 resolved the issue.

I noticed that this bug was reported here: https://github.com/woocommerce/woocommerce/issues/52931, but it was closed by our developer. I suggest leaving a comment on that thread so they can see that others are experiencing the same issue and either reopen the bug or provide an alternative solution.

In the meantime, if you want to remove the error, I recommend rolling back to version 9.3.3 to see if that resolves the issue for you.

Thank you!

Hello, I have the same issue.

“E_ERROR was caused in line 260 of the file plugins/woocommerce/src/Packages.php. Error message: Uncaught Error: Call to a member function get_column_count() on null in plugins/woocommerce/src/Packages.php:260”

Any idea?