Fault trying to get inbox.

Hi @trigona

Thanks for reaching out!

I understand that you received an error after updating the WooCommerce plugin.

There is a box to change the menu from the coupons, but that doesn’t work.

There under is a fault, by getting the inbox.

To better picture what you are referring to here, can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

If you don’t already have a screenshot service installed, you can try https://snipboard.io. You can share the direct link to the image as a response to this topic.

Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Thanks!

Hello,

Thanks for you r answer. Here’s a printscreen from the fault; https://snipboard.io/m97glR.jpg

here the log: https://snipboard.io/ZPRm8Y.jpg

https://snipboard.io/UrwPfV.jpg

Here the report;

WordPress Environment

WordPress address (URL): https://www.adverstegenfietsen.nl
Site address (URL): https://www.adverstegenfietsen.nl
WC Version: 7.5.1
REST API Version: ? 7.5.1
WC Blocks Version: ? 9.6.6
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: nl_NL
External object cache: –

Server Environment

Server Info: Apache/2
PHP Version: 8.1.9
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.7.29-cll-lve
Max Upload Size: 16 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.5.1
WC Database Prefix: wp_
Totale database grootte: 49.42MB
Database gegevens grootte: 42.71MB
Database index grootte: 6.71MB
wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.28MB + Index: 0.34MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_aioseo_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_aioseo_notifications: Data: 0.03MB + Index: 0.06MB + Engine InnoDB
wp_aioseo_posts: Data: 0.25MB + Index: 0.02MB + Engine InnoDB
wp_akeeba_common: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ak_params: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ak_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ak_schedules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ak_stats: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ak_storage: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ak_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_automations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_automation_runs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_automation_run_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_automation_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_automation_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_templates: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wp_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 5.08MB + Index: 0.16MB + Engine InnoDB
wp_pay_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pay_option_subs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pay_processing: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pay_transactions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_postmeta: Data: 20.48MB + Index: 2.98MB + Engine InnoDB
wp_posts: Data: 9.31MB + Index: 0.22MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.13MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.13MB + Index: 0.09MB + Engine InnoDB

Post Type Counts

attachment: 177
custom_css: 1
elementor_library: 4
mailpoet_page: 1
nav_menu_item: 23
page: 53
post: 7
product: 90
product_variation: 100
revision: 569
shop_order: 22
wpcf7_contact_form: 5

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (24)

Advanced Custom Fields PRO: door WP Engine – 6.0.7
Akeeba Backup CORE for WordPress: door Akeeba Ltd – 7.8.1.1
Akismet Anti-Spam: door Automattic – 5.1
Autolane Toolkit: door QreativeThemes – 1.2.3
Booked: door Boxy Studio – 2.3.5
Breadcrumb NavXT: door John Havlik – 7.2.0
Contact Form 7: door Takayuki Miyoshi – 5.7.5.1
Duplicate Page: door mndpsingh287 – 4.5.1
Elementor: door Elementor.com – 3.11.5
Facebook for WooCommerce: door Facebook – 3.0.16
Google Analytics for WordPress by MonsterInsights: door MonsterInsights – 8.13.1
Google Listings and Ads: door WooCommerce – 2.4.1
Jetpack: door Automattic – 11.9.1
Limit Login Attempts Reloaded: door Limit Login Attempts Reloaded – 2.25.13
Maintenance: door WebFactory Ltd – 4.07
One Click Demo Import: door OCDI – 3.1.2
Simple Page Sidebars: door Cedaro – 1.2.1
WooCommerce Payments: door Automattic – 5.6.2
PAY. Payment Methods for WooCommerce: door PAY. – 3.14.0
WooCommerce Shipping & Tax: door WooCommerce – 2.2.4
WooCommerce: door Automattic – 7.5.1
Yoast SEO: door Team Yoast – 20.3
WP Fastest Cache: door Emre Vona – 1.1.2
WPForms Lite: door WPForms – 1.8.0.2

Inactive Plugins (4)

All in One SEO: door All in One SEO Team – 4.3.3
Envato Market: door Envato – 2.0.8
Mollie Payments for WooCommerce: door Mollie – 7.3.5
OptinMonster: door OptinMonster Popup Builder Team – 2.13.0

Must Use Plugins (2)

akeeba-backup-coreupdate.php: door –
WordPress automation by Installatron: door –

Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Winkelbasis: #10 - /shop/
Winkelwagen: #11 - /cart/
Afrekenen: #12 - /checkout/
Mijn account: #13 - /my-account/
Algemene voorwaarden: #5678 - /over-ons/

Theme

Name: Autolane QT
Version: 1.3.1
Author URL: https://qreativethemes.com
Child Theme: ? – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt
raden we het gebruik van een sub thema aan. Zie: Hoe maak je eensub thema

WooCommerce Support: ?

Templates

Overrides: autolane-qt/woocommerce/cart/mini-cart.php
autolane-qt/woocommerce/product-searchform.php

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings

Daily Cron: ? Next scheduled: 2023-03-25 08:43:30 +00:00
Options: ?
Notes: 63
Onboarding: completed

WooCommerce Payments

Version: 5.6.2
Connected to WPCOM: Nee
Blog ID: -
Account ID: -

Action Scheduler

Afgerond: 822
Oldest: 2023-02-24 09:28:29 +0000
Newest: 2023-03-24 08:50:10 +0000

Mislukt: 21
Oldest: 2023-03-01 05:20:54 +0000
Newest: 2023-03-23 13:24:12 +0000

In afwachting: 7
Oldest: 2023-03-24 13:24:12 +0000
Newest: 2023-03-29 05:29:51 +0000

Status report information

Generated at: 2023-03-24 08:51:24 +00:00
`

and here the error log;

Hi @trigona ,

Thanks for providing clarity!

With regard to the error you are seeing when navigating to WooCommerce → Home, please can you clarify what happens when clicking on “Reload”?

Also, can you please do the following, while checking after each step, to see if the error is still being displayed on the WooCommerce → Home page?

1. Deactivate and reactivate WooCommerce – if this doesn’t work, move to step 2.
2. Delete WooCommerce, download a fresh copy?here, and install.

Just to add?– deleting the WooCommerce plugin will not affect your WooCommerce data in any way, all orders, customer etc will still be there once WooCommerce has been reinstalled.

We strongly recommend ensuring that you have a good?backup?of your?full site and database?before doing this, so that, should something go wrong, you are able to easily restore your site to a functioning state.

Additionally, can you please check if there are any security services running on your hosting environment that might be causing this conflict?

Let us know how this goes!

As suddenly as it came, it is gone! Thanks for the replies, and if it replies, I can follow the procedure.

Hi @trigona ,

That is great to hear, thanks for letting us know ??

Since this has been resolved, feel free to create a new topic should you need any further help.

Also, if you have a few minutes, we’d love it if you could leave us a review:?

https://www.ads-software.com/support/plugin/woocommerce/reviews/

Cheers!