faytal error once activated, website shut down

Hi there Shane,

We are so sorry you are having these issues, and are confident we can get this resolved with the steps provided below.

It seems as though your site is currently running a theme called “TravelTour”, here are the details below:

Theme Name – TravelTour
Theme Homepage – https://demo.goodlayers.com/traveltour
Author Homepage – https://www.goodlayers.com
Description – Travel Tour WordPress Theme
Version – 2.0.6

This is where your issue is occuring. The Tour Operator works in conjunction with the LSX theme to create a powerful, accessible Tour Operator website.

Please download and install the LSX theme and make sure it is activated as your main site theme before continuing.

For a full breakdown of the functionality and setup of the LSX theme, please view the Theme documentation – https://www.lsdev.biz/documentation/lsx/.

Once the Tour Operator plugin is then activated, you should now be good to go!

If you are still having issues, please review these possible issues and their solutions:

SERVER REQUIREMENTS

Please also ensure that your server is using PHP 7.0 and above. The Tour Operator plugin does not work with any PHP version below this.

PLUGIN CONFLICTS

Sometimes your issues may be caused by an outdated or incompatible plugin on your website.

To figure out if this is occurring:

Disable all your plugins, except for the Tour Operator Plugin. If this fixes the issue, then there’s a conflict occurring with one of the disabled plugins and your website. To discover which one is the perp, reactivate the plugins one at a time until the issue re-occurs.

Thank you for making use of the Tour Operator plugin, it’s an extremely powerful way to display and manage all of your Tour Operator content, and coupled with the LSX theme, you get a beautiful, responsive site with great user experience.

We hope this helps!

Kind regards,
Joseph Hart
LightSpeed Support Team

• This reply was modified 6 years, 11 months ago by Ash Shaw.

Let us know if you have further issues.

What are you using for booking your tours now?
BTW. I love the site. Very nice.
Tours look very cool, but I have my own bike..

Hello, the Tour Operator plugin itself does not have booking functionality, however the LSX theme is WooCommerce compatible and we recommend using WooCommerce Bookings for online bookings. Thank you for using the Tour Operator software, let us know if you have any other questions.

Please let us know if you require any further assistance.