FB Catalog Sync not working

  • Resolved pandakun

    (@pandakun)


    1 year, 4 months ago

    I have installed the plugin, and successfully connected to my existing facebook catalog, which previously generated from Facebook for Woocommerce plugin.

    I skipped the feed creation process, and using Facebook Catalog Sync method. But after 2 days, recently added product in my website was not sync with the facebook catalog.

    Am I missing something from the process?
    Should I create a feed too if I want to use the Facebook Catalog Sync method?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @pandakun

    Thanks for reaching out to us.

    1.? With the free version of the plugin, you can only do on-demand sync. Scheduled sync is our premium feature. Therefore, once you add new products or make any changes to the products, you will have to sync them again for the changes to reflect on Facebook.
    2. No, you do not have to create a feed in order to use the Facebook sync method.

    Thread Starter pandakun

    (@pandakun)

    Hi, thanks for the answer.

    Allright then.
    I tried to set up the facebook catalog sync using the feed method, but I’m curious about the refresh interval of the feed.

    From what I learned, if I create a new feed at 8.00 PM today, and set the Auto Refresh to Daily, it seems the feed will be refreshed on the next day at the same time, which is around 8.00 PM on the next day.

    So my question is: Can we choose or set a specific time for the feed to be re-generated, for example I want the feed re-generated everyday at 10.00 PM?

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @pandakun,

    We appreciate your interest in scheduling feed generation at a specific time. However, we would like to inform you that this feature is one of our premium features and is not available in the current version you are using.

    Thread Starter pandakun

    (@pandakun)

    Got it, thanks for the answer.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘FB Catalog Sync not working’ is closed to new replies.