FB convertion issue

  • When I add a product to the cart, I get this error message in “Facebook Pixel Helper”:

    AddToCart
    ERRORS
    We detected event code but the pixel has not activated for this event, so no information was sent to Facebook. This could be due to an error in the code, but could also occur if the pixel fires on a dynamic event such as a button click.Learn more
    EVENT INFO
    Pixel Code: Show
    Pixel Location: Show
    Frame: Window

    Can you helpme about this issue ?

    Thanks in advance

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Tareq Hasan

    (@tareq1988)

    Normally if your products aren’t in the facebook product catalog, facebook will show you such warnings. Because the plugin sends the product ID as an add-to-cart event to facebook, but if facebook has no idea what that product ID is, it’ll show you such warning.

    The paid version has product catalog support where you can export the products list from your site as a CSV file and import to facebook as product catalog. But I’m entirely not sure if this is the exact problem you are facing.

    Is your provided facebook pixel ID is correct?

    Thread Starter cachi

    (@cachi)

    Hi Tareq,
    Thanks for your answer.

    I don′t have products in Facebook catalog.
    Yes, my pixel ID is copy & paste from facebook…

    If I haven′t products in facebook catalog I can′t track convertions ?

    Thanks again for your help.

    Plugin Author Tareq Hasan

    (@tareq1988)

    Conversion tracking will be fine, facebook will still track those events. But if Facebook can’t associate product ID’s to it’s database, it’ll throw warning. That’s all, nothing to worry about.

Viewing 3 replies - 1 through 3 (of 3 total)
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