FB Pixel not reporting on Chrome, only on Edge

  • Resolved tsabar

    (@tsabar)


    3 years ago

    Any ideas why FB Pixel inserted into header code (via Customize Theme) is reporting successfully in Microsoft Edge but not in Google Chrome?
    FB Pixel Helper is successfully detecting Pixel Events.
    This happens on desktop and mobile, and also in Incognito Mode with 3rd party cookies enabled.

    *I contacted FB Support, they said if FB Pixel Helper tracks the code, and if FB receives Events from website on Edge, then it’s not a FB issue.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • luciamarinescu

    (@luciamarinescu)

    Hi @tsabar!

    Could you please backup your site or create a staging site, switch to the default Twenty Twenty theme and check if the issue persists?

    Thank you!

    Thread Starter tsabar

    (@tsabar)

    the issue persists, it appears the issue is unrelated to the neve theme

    luciamarinescu

    (@luciamarinescu)

    @tsabar Indeed this means the issue is not related to the theme, so unfortunately we can’t provide you further assistance as it exceeds our expertise.

    Thank you for understanding and have a nice day!

Viewing 3 replies - 1 through 3 (of 3 total)
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