FB product set sync with catalogue

  • Resolved gkatsgr

    (@gkatsgr)


    2 years, 5 months ago

    Hello, i have been using the plugin to sync products to my facebook commerce/catalog.
    A few days ago i created 2 product sets on wordpress/woocommerce, linked them with the product categories i want in my website, but the product sets dont get created & synced on Facebook, i still have only my default sets (all products etc)/

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi there!

    If I understood correctly, you moved your products between different sets and it didn’t sync as expected on Facebook Shop.

    Are you able to try a reset on the product sync?

    You can use the following code for the reset:
    https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-delete-or-reset-all-facebook-products/#reset-all-products

    After seeing that the products were reset as expected, you can remove the code as it would no longer be needed.

    We also have the following article on how to add custom code if needed:
    https://woocommerce.com/posts/properly-add-woocommerce-custom-code/

    Feel free to get back to us if you need further help.`

    Thread Starter gkatsgr

    (@gkatsgr)

    Hello, no that is not the problem.

    I created 2 product sets on the plugin and i expected them to be created and synced on facebook, but they did not get created there.

    Hi @gkatsgr!

    I understand your products aren’t displaying on your Facebook Shop after creating them in WooCommerce, is correct?

    If so, you could check the following documentation to see if one of the scenarios portrayed there applies to your case.

    https://woocommerce.com/document/facebook-for-woocommerce-products-are-not-displaying-in-facebook-shop/

    Kindly keep us updated and let us know how it goes for you.

    Thread Starter gkatsgr

    (@gkatsgr)

    Hello,

    I checked the link, there was nothing of help there.

    The problem is NOT with the products.

    I create an “FB Product set” on woocommerce and it doesnt get created/appear on Facebook.

    Hello,

    You can consider the following:

    — Can you recheck if the categories were properly set? I mean be sure the products are in the correct categories. If not, you can assign the categories and try again the manual Sync products button in Marketing > Facebook > Product sync.

    — Does creating catalogs again / resetting the connection make a difference? You can consider creating new Facebook catalogs for your sets, reconnecting the Facebook plugin, and retrying the sync to make sure it starts to sync as expected.

    — Is the site displaying any logs about it? You can check under WooCommerce > Status > Logs, then select Facebook from the drop-down then click view. If there are no logs about this, you can check Enable debug mode in Marketing → Facebook → Connection, retry the product sync, and check the logs again.

    — If the issue persists, you can share the logs with us, but please be sure to redact any sensitive information you would not like to share, you can send the logs using a service like pastebin.

    Keep us informed, thanks.

    • This reply was modified 2 years, 5 months ago by Igor H.
Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘FB product set sync with catalogue’ is closed to new replies.