Feature image not showing

Hi @eoinb,

Thanks for reaching out to us! I’m happy to help.

I’m sorry to hear that the plugin isn’t working as expected after the update.

I believe you’ll find what you’re looking for on the Product page. When editing a product, you can navigate to the Facebook tab for simple products or the Variations tab for variable products to manage Facebook settings.

Here’s a screenshot: https://docs.woocommerce.com/wp-content/uploads/2020/01/facebook-for-woocommerce-simple-product-settings.png

If you’d like more information, you can read more about Product Sync Settings in the plugin documentation: https://docs.woocommerce.com/document/facebook-for-woocommerce/#section-6

Would you please let me know if this solves the issue?

Thanks,
Benjamin

Hi Benjamin,
Thanks for reply, but as I said in the original post – The “Facebook” tab appears on page load for a second… then disappears.

You can dsee it on the video here:
https://www.dropbox.com/s/1ktn89f1dsr5abv/Facebook%20Dissapears.mov?dl=0

Thanjs
Eoin

Hi @eoinb,

Ah, now I understand. Thanks for sending the video, that’s helpful to see!

Could you please try logging into your site using a “private” or “incognito” window, or using a different browser, and see if the error happens there as well?

Thanks,
Benjamin

Hey @eoinb ,

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Benjamin

Sorry Benjamin,
But I was out ill and didnt get chance to update this query.

It is still happening. I tried looking at the facebook page in incognito – and the images are still not showing. Just a random variation image of a frame.
REoin

Hi @eoinb,

That’s not a problem at all – I’m still happy to help!

As a next step, I’d like to try to rule out a theme conflict causing the issue here. Would you please temporarily switch to a default theme, such as Twenty Nineteen or Storefront, and let me know if the issue persists?

Cheers,
Benjamin

Hi Benjamin,

I have set up a staging site to test it out.
The Facebook tab is again first appearing and then when the page loads fully it disappears as in the video I submitted before.

I tried 2020 theme and storefront – still happens.
I tried disabling all plugins except for Facebook for woocommerce and woocommerce – still happens.
I tried deleting and reinstalling the plugin – still happens.

Thanks
Eoin

Hi @eoinb,

Thanks for trying all that for me. Sorry to hear it didn’t fix the problem!

I do want to circle back around on the above – did you try logging in to your website in a different browser, or in a private/incognito mode to see if the issue persists there?

If that doesn’t work, could you please try clicking the “Reset Facebook metadata” link over in that Facebook box at the right side of the page, then making sure everything is set correctly for that product in WooCommerce, then syncing to Facebook?

Cheers,
Benjamin

Hi,
I tried logging in incognito and from Firefox – Still same result.

I reset Facebook Metadata, checked everything, then updated page – Again the Facebook Tab appears for only a few seconds then when page reloads fully – it dissapears.

Eoin

Hi Eoin – @eoinb,

Thanks for sticking with me through all these steps. I have some more for you to try ??

Could you please try making a new product and seeing if it works with the new one? Then, if the issue persists, try deactivating everything again and then make another new product and see if it works?

Cheers,
Benjamin

Hi
As soon as I switch from a Simpole Product to a variable product I can see the Facebook tab dissapear and if i change back to simple – it reappears.

Eoin

Hi @eoinb,

Thanks for checking that out!

Would you mind please sharing your site’s system status report with me? You can do so by heading to WooCommerce > Status and clicking the “Get System Report” then “Copy for support” buttons to copy the support-friendly version of the report. You can then paste this into a tool like Snippi or directly in a reply here.

Since this does contain information about your site’s particulars, if you’d prefer to share this information with us privately, please feel free to reach out to our support team through our site with this information.

Would you please let me know if you have any questions sending the System Report?

Cheers,
Benjamin

Hi I have sent the information to support.

I do hope its resolved soon. Its a commercial site and this isuue has been ongoing for weeks.
If it can’t be fixed I’d like to know so I can look for an alternative method.

Thanks,
Eoin

Hi Eoin – @eoinb,

I’m truly sorry that updating to the latest version of the plugin has been full of so many issues.

Thanks so much for reaching out directly; I see your inquiry and will respond there shortly.

Cheers,
Benjamin